We also provide support in our HelpDesk service that is intended only for customers that have enrolled in one of our commercial offerings in Bitnami Cloud Hosting (https://bitnami.com/cloud/hosting). You can check our pricing plans in the following link:
Unfortunately, we have limited resources and we cannot provide one-on-one support to users of our free tiers. In that case, you can check our documentation (https://docs.bitnami.com) or our community support system (http://community.bitnami.com) and we will try to help you here.
Regarding the Apache installation, it's included if you install the Tomcat stack in your Windows machine. You will find more information about Apache in our documentation: