Problem loading images on the web [Exclude products]

telomercadeoperu 2020-06-25 01:26:52 UTC #1

Keywords: PrestaShop - Google Cloud Platform - Technical issue - Permissions
Description:
Hi,

I am relatively new to this framework which is why I am having some problems deploying an application.

The problem is that some images are not loading.
For example the logo images and some images of other modules that I have installed.

At the time of consulting in the Console, error 403 appears, but I have already given permission to the htdocs folder with bitnami: daemon and also with 777 to test.

I would like to have help with this problem that is already days old and cannot go into production.

PDT: The funny thing is that the first time you load the page if the images appear, but if I reload they no longer appear.

jota 2020-06-25 06:50:02 UTC #2

Hi @telomercadeoperu,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool in a cloud image or virtual machine

Please note that you need to paste the code ID that is shown at the end.

You can also take a look at the Apache's log file in order to investigate what's happening with the images

https://docs.bitnami.com/google/apps/prestashop/troubleshooting/debug-errors-apache/

Happy to help!

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telomercadeoperu 2020-06-25 18:54:20 UTC #3

Gracias,

Voy a intentar realizar la solución!
Cualquier cosa estoy molestando nuevamente y disculpa.

telomercadeoperu 2020-06-26 00:15:48 UTC #4

Hey my friend!
Thank you very much for helping us!

I found the error and solved this problem.

It was the problem in the htaccess.conf.
You had to configure the section that goes to the /prestashop/img/ folder and put "require all granted" for apache 2.4 and 2.2 "Allow for all".

I would like to put some security in this so I do not know whether to put 127.0.0.1 or put the name of my domain.

I appreciate your help again.

Regards

jota 2020-06-26 06:28:11 UTC #5

Hi @telomercadeoperu,

I'm glad to hear that you managed to solve the issue

Enjoy!

system 2020-07-10 06:28:24 UTC #6

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