Keywords: MySQL - AWS - Technical issue - Permissions
Description:
When I key in the command
sudo /opt/bitnami/ctlscript.sh start
sudo /opt/bitnami/ctlscript.sh restart apache
sudo /opt/bitnami/ctlscript.sh restart
I got “mysql not running” and cannot start
and “/etc/gonit/gonitrc must own by you”
Please help!
Hi @macjobhk,
Did you make any change in the gonit folder? These commands will show the permissions configuration of that folder
sudo ls -la /etc/gonit/
Apart from that, can you take a look at the MySQL’s log file to see if there is any problem there?
sudo tail -n 30 /opt/bitnami/mysql/data/mysqld.log
https://docs.bitnami.com/aws/apps/wordpress/troubleshooting/debug-errors-mysql/
Happy to help!
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Dear Jota,
after typing
sudo ls -la /etc/gonit/
I got
total 8
drwxr-xr-x 2 root root 4096 Jun 15 2020 .
drwxr-xr-x 78 root root 4096 Mar 29 04:04 ..
lrwxrwxrwx 1 root root 38 Jun 15 2020 gonitrc -> /opt/bitnami/config/monit/bitnami.conf
after typing
sudo tail -n 30 /opt/bitnami/mysql/data/mysqld.log
I got long lists of errors that I can’t analyse.
Please see attachment of help us.
B/R
Jacky
Hi @macjobhk,
It seems you modified the permissions configuration of the installation and that’s why the server can’t be started properly now. We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?
Please note that you need to paste the code ID that is shown at the end.
Can you get the permissions configuration of that file now?
sudo ls -la /opt/bitnami/config/monit/bitnami.conf
I got the Bitnami Support ticket but don’t know what is “paste the code ID that is shown at the end.”
Here is the screen capture.
Please tell me what is the exact command I need to type. Thanks!
Hi @macjobhk,
It seems you modified the permissions configuration of the whole installation folder and that’s why you can’t start the services now. Let’s try to recover the permissions …
sudo chown root:root /opt/bitnami/config/monit/bitnami.conf
Can you start the services now? Can you access your site?
Happy to help!
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Dear Jota,
It seems the services start again, but my website still can’t access
Please help to see what;s wrong.
Anyway thanks to your kindly assistance.
Looking forwards to one day all problem could be solved.
B/R
Jacky
one more screen capture for you
it seems something can’t access
Hello @macjobhk,
Checking it via screenshots is a little bit difficult. Could you please execute Support Tool on the machine where the stack is running by following the steps described in the guide below?
Please note that you need to paste the code ID that is shown at the end. That means that it should show an ID code after the execution. You should copy that code and paste it here some we can access it.
Regards
Thanks, I finally understand what you need me to do
the code is 629c7691-e7b0-ae35-59f4-cebfb997ad31
Hi @macjobhk,
You disabled the Apache’s control script and that’s why you can’t start it. Please run these commands
sudo mv /opt/bitnami/apache2/scripts/ctl.sh.disabled /opt/bitnami/apache2/scripts/ctl.sh
sudo /opt/bitnami/ctlscript.sh start apache
I can see that MySQL and PHP-FPM are now running so you should be able to access your site when you start Apache.
Happy to help!
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Dear Jota,
Thanks for your follow up but still have problem
After running your given commands, I got:
"bitnami@ip-172-26-1-117:~$ sudo mv /opt/bitnami/apache2/scripts/ctl.sh.disabled /opt/bitnami/apache2/scripts/ctl.sh
bitnami@ip-172-26-1-117:~$
bitnami@ip-172-26-1-117:~$ sudo /opt/bitnami/ctlscript.sh start apache
AH00558: httpd.bin: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1. Set the 'ServerName' directive globally to suppress this message
Syntax OK
AH00558: httpd.bin: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1. Set the 'ServerName' directive globally to suppress this message"
Please tell me how to set the “Server Name”
Thanks!
I run more commands suggested by AWS and got following response:
/opt/bitnami/apache2/scripts/ctl.sh : httpd (pid 15426) already running
Monitored apache
bitnami@ip-172-26-1-117:~$ sudo /opt/bitnami/ctlscript.sh status apache
apache already running
bitnami@ip-172-26-1-117:~$ sudo /opt/bitnami/ctlscript.sh start apache
AH00558: httpd.bin: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1. Set the 'ServerName' directive globally to suppress this message
Syntax OK
/opt/bitnami/apache2/scripts/ctl.sh : httpd (pid 15426) already running
Monitored apache
bitnami@ip-172-26-1-117:~$ sudo netstat -tunlp
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Progra
m name
tcp 0 0 127.0.0.1:3306 0.0.0.0:* LISTEN 17598/mysq
ld.bin
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 571/sshd
tcp6 0 0 :::33060 :::* LISTEN 17598/mysq
ld.bin
tcp6 0 0 :::80 :::* LISTEN 15426/http
d.bin
tcp6 0 0 :::21 :::* LISTEN 568/vsftpd
tcp6 0 0 :::22 :::* LISTEN 571/sshd
udp 0 0 0.0.0.0:68 0.0.0.0:* 344/dhclie
nt
udp 0 0 127.0.0.1:323 0.0.0.0:* 518/chrony
d
udp6 0 0 fe80::497:80ff:fe23:546 :::* 426/dhclie
nt
udp6 0 0 ::1:323 :::* 518/chrony
d
bitnami@ip-172-26-1-117:~$ sudo systemctl status apache2.service
● apache2.service - The Apache HTTP Server
Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Wed 2021-03-24 08:46:30 UTC; 2 weeks 0 days ag
Docs: https://httpd.apache.org/docs/2.4/
Warning: Journal has been rotated since unit was started. Log output is incomplete or unav
lines 1-6/6 (END)
Please tell me what is these outcome means
Hi @macjobhk,
Apache is running and it’s only showing a warning to change the ServerName configuration. If you have a valid domain, you can change the ServerName value using your domain in the /opt/bitnami/apache2/conf/httpd.conf file.
However, as I mentioned, Apache works properly and you should be able to access your site now, did you try to access the application?
Happy to help!
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Dear Jota,
Thanks to your kindly support. However, it is sad that our website still can’t access.
Now I had instructure to check "website accessibility of outside of Bitnami environment. " by following commands:
bitnami@ip-172-26-1-117:~$ ls /opt/bitnami/apps/wordpress/htdocs/
google33ef026f993404a4.html wp-admin wp-content wp-mail.php
index.php wp-blog-header.php wp-cron.php wp-settings.php
license.txt wp-comments-post.php wp-includes wp-signup.php
readme.html wp-config.php wp-links-opml.php wp-trackback.php
robots.txt wp-config.php.backup wp-load.php xmlrpc.php
wp-activate.php wp-config-sample.php wp-login.php
Unmonitored apache
AH00558: httpd.bin: Could not reliably determine the server's fully qualified domain name,
using 127.0.0.1. Set the 'ServerName' directive globally to suppress this message
Syntax OK
/opt/bitnami/apache2/scripts/ctl.sh : httpd stopped
apache not running
Job for apache2.service failed because the control process exited with error code.
See "systemctl status apache2.service" and "journalctl -xe" for details.
● apache2.service - The Apache HTTP Server
Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Fri 2021-04-09 02:01:44 UTC; 1min 27s ago
Docs: https://httpd.apache.org/docs/2.4/
Process: 22283 ExecStart=/usr/sbin/apachectl start (code=exited, status=1/FAILURE)
Apr 09 02:01:44 ip-172-26-1-117 systemd[1]: Starting The Apache HTTP Server...
Apr 09 02:01:44 ip-172-26-1-117 apachectl[22283]: apache2: Could not open configuration fil
Apr 09 02:01:44 ip-172-26-1-117 apachectl[22283]: Action 'start' failed.
Apr 09 02:01:44 ip-172-26-1-117 apachectl[22283]: The Apache error log may have more inform
Apr 09 02:01:44 ip-172-26-1-117 systemd[1]: apache2.service: Control process exited, code=e
Apr 09 02:01:44 ip-172-26-1-117 systemd[1]: apache2.service: Failed with result 'exit-code'
Apr 09 02:01:44 ip-172-26-1-117 systemd[1]: Failed to start The Apache HTTP Server.
You had mentioned on the reply that: " If you have a valid domain, you can change the ServerName value using your domain in the /opt/bitnami/apache2/conf/httpd.conf file."
I don’t know the file mentioned located, on Bitnami, AWS or Bluehost?
Hope the receive your feedback soon and wish that it is close to solve the problem.
B/R
Jacky
Hi @macjobhk,
Let’s review the Apache’s log file
https://docs.bitnami.com/aws/apps/wordpress/troubleshooting/debug-errors-apache/
Can you try to run the Bitnami Support tool again so we can review the latest changes?
https://docs.bitnami.com/general/how-to/understand-bnsupport/
You do not need to start the Apache system’s service, that one has nothing to do with the Bitnami installation. Please start the Bitnami’s service again and forget about the sudo systemctl start apache2.service command.
sudo /opt/bitnami/ctlscript.sh start
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