Plugins are not visible from backend

xuzzo 2020-10-12 03:05:51 UTC #1

Keywords: Mautic - Google Cloud Platform - Technical issue - Other
bnsupport ID: 721f9517-df29-dae2-2970-fe3fd7e4aaf9
Description:
This question relates to: I launched AWS Bitnami image for mautic. The plugins are missing, but the subject is locked for some reason, so I can't reply...

I read the instructions on both these links

But I can't find the config.php file (or relevant file) where to change the SQL version.

This is a google cloud instance.

Can you paste the exact path I need to fix this? And I take it I can use nano for this?

xuzzo 2020-10-12 03:19:30 UTC #2

jota 2020-10-12 10:37:11 UTC #3

Hi @xuzzo,

The config.php file they are referring to is at /opt/bitnami/apps/mautic/htdocs/app/config/config.php.

Happy to help!

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parvind.dutta 2020-10-14 10:32:15 UTC #4

I have the same issue and I'd look at config.php, however, I'm not sure what needs to be done in order to enable the core plugins. Here is the plugin section from config.php. Please help, also I noticed earlier commands like the one used to clear cache in 2.16.3, doesn't work in 3.1.1 and upward, can you please tell me what is way around. thanks

// Build and store Mautic bundle metadata
$symfonyBundles = $container->getParameter('kernel.bundles');
$bundleMetadataBuilder = new \Mautic\CoreBundle\DependencyInjection\Builder\BundleMetadataBuilder($sym$

$container->setParameter('mautic.bundles', $bundleMetadataBuilder->getCoreBundleMetadata());
$container->setParameter('mautic.plugin.bundles', $bundleMetadataBuilder->getPluginMetadata());

Regards
Parvnd

michiel 2020-10-15 09:31:52 UTC #5

Hi @parvind.dutta,

Did you check this guide for enabling the plugins?

https://docs.bitnami.com/bch/apps/mautic/configuration/install-plugins/

Could you ask in a dedicated Mautic forum? It does not seem related to any Bitnami configuration.

Regards,
Michiel

MapleSage 2020-10-15 13:26:33 UTC #6

Hi Michiel,

That was the first thing looked at and doesn’t work, say 'install plugs using FTP or some other method’. I’m not new to mautic, though I use HubSpot for my company.

I a fully functional 2.16.3 version and it works fine, this issue is with 3.1.1.1 version and not sure what is way around. Installing "application-backup.tar.gz” changes PHP version back to 2.16.3 and using backup.sql get stuck mid way.

Parvind Dutta
parvind.dutta@gmail.com

MapleSage Private Limited
m: parvind@maplesage.com
t: +(91) 981 862 7946
v: (1) 646-401-0069

Parvind Dutta

parvind.dutta 2020-10-15 13:28:21 UTC #7

Hi Michiel,

That was the first thing I looked at and it doesn’t work, say's 'install plugins using FTP or some other method’. I’m not new to mautic, though I use HubSpot for my company.

I have a fully functional 2.16.3 version and it works fine, this issue is with 3.1.1.1 version and not sure what is way around. Installing "application-backup.tar.gz” changes PHP version back to 2.16.3 and using backup.sql get stuck mid way.

Parvind Dutta
Parvind Dutta
parvind.dutta@gmail.com

MapleSage 2020-10-15 17:15:43 UTC #8

Hi Michiel,

I've good news for all those who are faced with this issue. I was able to correct this situation and now all plugins are visible in muatic 3.1.1.

Its very simple to correct this issue, it's primarily caused due to wrong 'db_server_version' in local.php, it by default picks 5.5, whereas in my case it was '8.0.21'. I corrected this and plugins are visible.

Here is the complete link to correct this issue in Bitnami Mautic AWS EC2 v 3.1.1

/opt/bitnami/apps/mautic/htdocs/app/config$ sudo nano local.php

Regards
Parvind

MapleSage Private Limited
m: parvind@maplesage.com
t: +(91) 981 862 7946
v: (1) 646-401-0069

Parvind Dutta

michiel 2020-10-16 10:10:39 UTC #9

Hi @parvind.dutta,

I'm glad to hear the issue has been solved.

Regards,
Michiel

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