Thank you for using our solution. Bitnami packages and configures already existing applications but we can only offer support and help on basic and most frequent application configurations. Always based on the default configuration or on our guides.
If you have installed a third party plugin or modified the application/server configuration, probably someone with more experience and knowledge about that specific tool can help you better than we can. We suggest you to post your question on the official support forums of the application so others can help you with your issue.
Do not hesitate to write us back if you have any other question about the Bitnami solution