Php.ini updated, service bitnami doesn't start

AWS1 2019-12-01 23:47:45 UTC #1

Keywords: WordPress Multisite - AWS - Technical issue - Other
bnsupport ID: 9f49af3b-e40b-d1f8-4c5c-e4d0def43b6a
Description:
Hello guys,
Got my self into a situation that I cannot get right..

Was installing the DIVI page builder and it needed me to update php.ini.
So I did, increased the following:
post_max_size 40M --> 64M
max_execution_time 30 --> 180
upload_max_filesize 40M --> 64M
max_input_time 60 --> 180

Updated using "sudo nano /opt/bitnami/php/etc/php.ini"

stopped the service using: "sudo service bitnami stop"
started the service using: "sudo service bitnami start"

and this is what I got as a response:

Job for bitnami.service failed because the control process exited with error code.
See "systemctl status bitnami.service" and "journalctl -xe" for details.

looking at systemctl status bitnami.service I see this:

● bitnami.service - LSB: Bitnami Init Script
Loaded: loaded (/etc/init.d/bitnami; generated; vendor preset: enabled)
Active: failed (Result: exit-code) since Sun 2019-12-01 23:35:56 UTC; 2min 27s ago
Docs: man:systemd-sysv-generator(8)
Process: 843 ExecStart=/etc/init.d/bitnami start (code=exited, status=1/FAILURE)
Tasks: 11 (limit: 4915)
CGroup: /system.slice/bitnami.service
├─529 php-fpm: master process (/opt/bitnami/php/conf/php-fpm.conf)
├─530 php-fpm: pool www
├─531 php-fpm: pool www
├─532 php-fpm: pool www
├─533 php-fpm: pool www
├─534 php-fpm: pool www
├─535 php-fpm: pool www
├─536 php-fpm: pool www
├─537 php-fpm: pool www
├─538 php-fpm: pool www
└─539 php-fpm: pool www

Have tried changing back to the original values in php.ini, same result.

Any one out there that know what I should do to get my site back online?

Kind regards

michiel 2019-12-02 07:58:07 UTC #2

Hi @AWS1,

You need to restart the stack's services in the following way:

sudo /opt/bitnami/ctlscript.sh restart

Can you check if that does work?

Regards,
Michiel

AWS1 2019-12-02 13:36:27 UTC #3

Hello @michiel!
The site is using a multi tier solution.

https://aws.amazon.com/marketplace/pp/Bitnami-WordPress-with-Amazon-Aurora-Certified-by-/B075JZRRG5

I will check ASAP if it's working, but I think I tried it before and then it gave me a "command not found" answer.

Think I got the commands that I used from:
https://docs.bitnami.com/azure-templates/apps/wordpress/administration/control-services/

Could you see anything in the log/files from bnsupport tool that I ran yesterday?

Kind regards

AWS1 2019-12-02 18:21:06 UTC #4

Wrong link from my part, have been looking at:
https://docs.bitnami.com/aws-templates/apps/wordpress/administration/control-services/
for the start stop commands

sudo /opt/bitnami/ctlscript.sh restart did not work.
got
sudo: /opt/bitnami/ctlscript.sh: command not found

Tried the below command and got the following:

bitnami@ip-10-0-4-140:~$ sudo service bitnami status
● bitnami.service - LSB: Bitnami Init Script
   Loaded: loaded (/etc/init.d/bitnami; generated; vendor preset: enabled)
   Active: failed (Result: exit-code) since Sun 2019-12-01 23:50:13 UTC; 17h ago
     Docs: man:systemd-sysv-generator(8)
  Process: 1753 ExecStart=/etc/init.d/bitnami start (code=exited, status=1/FAILURE)
    Tasks: 11 (limit: 4915)
   CGroup: /system.slice/bitnami.service
           ├─529 php-fpm: master process (/opt/bitnami/php/conf/php-fpm.conf)
           ├─530 php-fpm: pool www
           ├─531 php-fpm: pool www
           ├─532 php-fpm: pool www
           ├─533 php-fpm: pool www
           ├─534 php-fpm: pool www
           ├─535 php-fpm: pool www
           ├─536 php-fpm: pool www
           ├─537 php-fpm: pool www
           ├─538 php-fpm: pool www
           └─539 php-fpm: pool www

Dec 01 23:49:39 ip-10-0-4-140 bitnami[1753]: 2019-12-01T23:49:39.445Z - info: Performing service start operation for php
Dec 01 23:49:40 ip-10-0-4-140 bitnami[1753]: com.bitnami.php is already running
Dec 01 23:49:40 ip-10-0-4-140 bitnami[1753]: 2019-12-01T23:49:40.547Z - info: Performing service start operation for apache
Dec 01 23:50:13 ip-10-0-4-140 bitnami[1753]: nami    ERROR Unable to start com.bitnami.apache: AH00526: Syntax error on line 39 of /opt/bitnami/apache/conf/vhosts/htacc
Dec 01 23:50:13 ip-10-0-4-140 bitnami[1753]: RewriteBase: only valid in per-directory config files
Dec 01 23:50:13 ip-10-0-4-140 bitnami[1753]: 2019-12-01T23:50:13.864Z - error: Unable to perform start operation nami command exited with exit code 1
Dec 01 23:50:13 ip-10-0-4-140 systemd[1]: bitnami.service: Control process exited, code=exited status=1
Dec 01 23:50:13 ip-10-0-4-140 systemd[1]: Failed to start LSB: Bitnami Init Script.
Dec 01 23:50:13 ip-10-0-4-140 systemd[1]: bitnami.service: Unit entered failed state.
Dec 01 23:50:13 ip-10-0-4-140 systemd[1]: bitnami.service: Failed with result 'exit-code'.

Seems to be an error with the htaccess file perhaps?

Found that it was the htaccess file that was wrongly configured, have not added the file path in wordpress-htaccess.conf

But I need to add the following to the wordpress-htaccess.conf:

RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]

# add a trailing slash to /wp-admin
RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
RewriteRule ^(.*\.php)$ $1 [L]
RewriteRule . index.php [L]

I understand that I need to add a <Directory "installdir/apps/wordpress/htdocs"> or similar, but what is the correct path?

But the site is up and running again, thats good

AWS1 2019-12-02 23:39:41 UTC #5

Added the multisite htaccess info to:

<Directory "/opt/bitnami/wordpress">  
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]

# add a trailing slash to /wp-admin
RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
RewriteRule ^(.*\.php)$ $1 [L]
RewriteRule . index.php [L]
</Directory>

Not really sure how to check that it works? Any pointers?

Regarding my first question - the divi page builder/theme from elegantthemes dot com
The support over there told me to:
"please try to disable mod _ security from your server." - and that this can be causing the builder not to load, how do I do that?

//Kind regards

michiel 2019-12-03 07:46:52 UTC #6

Hi @AWS1,

I'm forwarding the issue to another team, they will update the topic or request additional information.

Regards,
Michiel

AWS1 2019-12-03 21:00:29 UTC #7

After trying ALOT of things I stumbled a cross a solution from 2017 in the forum:
https://community.bitnami.com/t/divi-builder-popular-elegant-themes-plugin-not-working/50378/7

The solution was (and I dont understand why it worked..):

So what fixed it for me was to keep FS_METHOD as 'direct' (this is needed), but to simply move the line above where it was in wp-config.php, so it looks like this. I don't understand why this works, but it did:

define('WP_SITEURL', 'http://' . $SERVER['HTTPHOST'] . '/');
define('WP_HOME', 'http://' . $SERVER['HTTPHOST'] . '/');

define('FS_METHOD', 'direct');

Now the divi pagebuilder is working

amoreno 2019-12-04 08:27:09 UTC #8

We are glad you were able to solve your issue, @AWS1. Please, don't hesitate to open a new ticket should you find further issues.

Regards,
Alejandro

Cant update wordpress plugin

AWS1 2019-12-04 09:17:22 UTC #9

Hi @amoreno!
Just a quick follow up.
I moved the fs_method back to its original position, and it still works, so not sure that the proposed solution actually was the solution.. but now it works.

Regarding the htaccess file, was my assumption correct regarding the path to use? If not I can re-post the htaccess question in a new case.

Regards

amoreno 2019-12-04 09:48:06 UTC #10

Yes, /opt/bitnami/wordpress is the path to use.

Regards,
Alejandro

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