Outbound email is not working

DZane 2019-03-13 11:22:42 UTC #1

Keywords: Phabricator - Virtual Machines - How to - Email configuration (SMTP)
Description:
Hi,

im a bit confused. I have already found and read some topics to setup my outbound email to SMTP, but im stuck...

I'm trying to push my smtp configuration with the command "sudo /opt/bitnami/apps/phabricator/htdocs/bin/config set --stdin cluster.mailers < mailers.json"

I wrote the following in mailers.json

[
{
"key": "SMTP-Mailer",
"type": "smtp",
"options": {
"host": "168.0.0.90",
"port": 25,
"protocol": "tls"
}
}
]

SMTP-Server is reachable (Ping).
Telnet to IP and Port is working.

what ever i do, i cant get any mails, this is really stupid, cause i cant register any new users.

is there an easy documentation or tutorial how to setup SMTP for phabricator?

https://docs.bitnami.com/bch/apps/phabricator/configuration/configure-smtp/
did not help / work

did not help (where can i find the "PhabricatorMetaMTAConfigOptions.php"?)

https://secure.phabricator.com/book/phabricator/article/configuring_outbound_email/
did not help /not working /(maybe im to stupid, but i dont get it)

can anyone help me to fix this ?

jota 2019-03-14 11:17:35 UTC #2

Hi @DZane,

thank you for using Bitnami. We are currently testing the Phabricator configuration and will update this thread as soon as we have more information

jota 2019-03-14 11:32:38 UTC #3

Hi @DZane,

Could you please try this command?

sudo /opt/bitnami/apps/phabricator/htdocs/bin/config set cluster.mailers '[{"key": "SMTP-Mailer","type": "smtp","options": {"host": "168.0.0.90","port": 25,"protocol": "tls"}}]'

We will update our documentation once you confirm that this works for you.

Thanks

DZane 2019-03-18 07:35:27 UTC #4

Hi @jota,

i have set the cluster.mailers with your command, but im still unable to get Mails.
I do not know if that's important, but im using Lotus Notes as mailer,
for my understanding there should be no problem with 'SMTP' here.

I can send Mails via Sendmail by PowerShell and Nagios is also able to send mails via SMTP.

I'm not sure but maybe I understand something wrong or have a problem with the configuration.

marcos 2019-03-20 16:26:51 UTC #5

Hi @DZane,

First of all, are you using a VM or an instance in AWS, Google Cloud or others? Note that these clouds specifically block port 25 for all usage.

In any case, we have a Support Tool that includes an SMTP troubleshooting tool and will gather relevant information for us to analyze your configuration. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

system 2019-04-03 16:26:58 UTC #6

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