OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed

Keywords: WordPress - AWS - Technical issue - Secure Connections (SSL/HTTPS)
Description:
I'm running wordpress on AWS bitnami stack, My architecture is
CLIENT------WAF------ALB---------NATGATEWAY-------PrivateInstace(Wordpress).

My server is going down again and again, when I simulated traffic on the website to see after how many simultaneous requests, my website is going down, It could only handle around 70 requests and then my CPU Utilization went 100%. I have contacted Route53, and EC2 team and they mentioned that I should generate a case here.

I have 2 SSL certificate installed on ALB, one for www.criticalcontrol.com and one wildcard *.criticalcontrol.com. Recently route 53 team mentioned to make changes in the location as below:

define('WP_SITEURL', 'https://criticalcontrol.com');
define('WP_HOME', 'https://criticalcontrol.com');

after that we were getting 301 Moved Permanently using command "curl -I localhost", to deal with this we accepted 301 error in ALB.

I'm not getting why this is happening and because of that I have to use failover routing in route53 to make sure website is always up using secondary resource(old instance)

I'm attaching some error logs as well:

[Wed Jan 13 16:17:27.540947 2021] [proxy_fcgi:error] [pid 7073:tid 140313377085184] [client 172.16.2.185:4460] AH01071: Got error 'PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://criticalcontrol.com/wp-content/uploads/2020/04/protrendimage-1.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://criticalcontrol.com/wp-content/uploads/2020/04/netflowimage-1.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://criticalcontrol.com/wp-content/uploads/2020/04/prochartimage.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://criticalcontrol.com/wp-content/uploads/2020/04/equipmentimage.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://criticalcontrol.com/wp-content/uploads/2020/08/labtesting.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://criticalcontrol.com/wp-content/uploads/2020/08/supply-image.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98', referer: https://criticalcontrol.com/?wordfence_syncAttackData=1610554609.4314

In addition to this in my atop logs:

PRC | sys    3m56s | user  40m22s  |              | #proc     83 | #trun      3  | #tslpi   457 |              | #tslpu     0  | #zombie    0 | clones 58835 |               | #exit      1 |
CPU | sys       1% | user     15%  | irq       0% | idle     84% | wait      0%  | steal     0% | guest     0% |               | ipc notavail | cycl unknown | curf 2.40GHz  | curscal   ?% |
CPL | avg1    0.96 | avg5    0.52  |              | avg15   0.33 |               |              | csw 40425041 | intr 12571e3  |              |              | numcpu     1  |              |
MEM | tot     1.9G | free   82.3M  | cache 350.3M | dirty   0.3M | buff  107.4M  | slab   88.9M | slrec  62.3M | shmem 106.4M  | shrss   0.0M | vmbal   0.0M | hptot   0.0M  | hpuse   0.0M |
SWP | tot     0.0M | free    0.0M  |              |              |               |              |              |               |              |              | vmcom   4.3G  | vmlim 997.8M |
PAG | scan  239358 | steal 228648  | stall      0 |              |               |              |              |               |              |              | swin       0  | swout      0 |
DSK |         xvda | busy     99%  | read   40577 |              | write 607512  | KiB/r     23 | KiB/w     14 | MBr/s    0.0  | MBw/s    0.1 |              | avq     1.00  | avio  125 ms |
DSK |        xvda1 | busy      0%  | read   40083 |              | write 607511  | KiB/r     23 | KiB/w     14 | MBr/s    0.0  | MBw/s    0.1 |              | avq     1.64  | avio 0.58 ms |
DSK |       xvda15 | busy      0%  | read     382 |              | write      1  | KiB/r      8 | KiB/w      0 | MBr/s    0.0  | MBw/s    0.0 |              | avq     5.70  | avio 0.28 ms |
DSK |       xvda14 | busy      0%  | read      58 |              | write      0  | KiB/r      4 | KiB/w      0 | MBr/s    0.0  | MBw/s    0.0 |              | avq     1.00  | avio 0.62 ms |
NET | transport    | tcpi 1468019  | tcpo 1519096 | udpi  136724 | udpo  137412  | tcpao  97923 | tcppo  70643 | tcprs   3183  | tcpie      0 | tcpor   7722 | udpnp      0  | udpie      0 |
NET | network      | ipi  1604759  | ipo  1580629 |              | ipfrw      0  | deliv 1605e3 |              |               |              |              | icmpi      0  | icmpo     39 |
NET | eth0    ---- | pcki 1745400  | pcko 1272748 | sp    0 Mbps | si  118 Kbps  | so  235 Kbps | coll       0 | mlti       0  | erri       0 | erro       0 | drpi       0  | drpo       0 |
NET | lo      ---- | pcki  310705  | pcko  310705 | sp    0 Mbps | si   64 Kbps  | so   64 Kbps | coll       0 | mlti       0  | erri       0 | erro       0 | drpi       0  | drpo       0 |

Why my xvda is always busy?, Is this a normal behavior?

Bitnami failed to upload bitnami support information, so I have provided the link in Message, to bitnami support agent.

Hello @Yadvendar

The theme "mitech" is the one throwing the error, can you disable that plugin using the CLI tool? There was a similar previous case:

https://community.bitnami.com/t/ssl-error-the-domain-domain-name-com-resolves-to-a-different-ip-address-than-the-one-detected-for-this-machine/86691

Can you upload it to a Google drive, Dropbox or similar account and share with me the download link using the direct message I sent you?

Regards

Thanks @davidg,

I was previously following the same article that you mentioned https://community.bitnami.com/t/ssl-error-the-domain-domain-name-com-resolves-to-a-different-ip-address-than-the-one-detected-for-this-machine/86691/4, but I want to know if I disable "mitech", would it break the website, as we are using "mitech" as our theme.

I have also placed my SSL certificate from Sectigo for domain name www.criticalcontrol.com on ALB. Apart from that I have also uploaded my CA-Bundle on server itself.

I have shared the bitnami support information with you in the direct message. Thankyou

Looking forward to hearing from you soon, as my website keeps on crashing.

Hello @Yadvendar,

You can just change the theme and this will change the aspect, but it should not break your site.

The support tool output is empty, probably due to a lack of memory of or storage.

Checking your atop output I can see you are almost out of memory and storage. Could you share with us the output of these commands:

free -m
df -h

Let me also share with you these performance troubleshooting guides:
https://docs.bitnami.com/aws/faq/troubleshooting/troubleshoot-server-performance/
https://docs.bitnami.com/aws/apps/wordpress/troubleshooting/optimize-bitnami-wordpress/

Regards

I tried to run the bitnami support tool again and it failed to upload again. I have still put it on a drive and shared the link with you again.

We cannot change the theme, as there are many dependencies on it.

as you said I'm attaching my output of free -m:

          total        used        free      shared  buff/cache   available
Mem:           1995        1172         475         111         347         553
Swap:             0           0           0

output from df-h:

Filesystem      Size  Used Avail Use% Mounted on
udev            990M     0  990M   0% /dev
tmpfs           200M  9.0M  191M   5% /run
/dev/xvda1       25G  4.4G   20G  19% /
tmpfs           998M     0  998M   0% /dev/shm
tmpfs           5.0M     0  5.0M   0% /run/lock
tmpfs           998M     0  998M   0% /sys/fs/cgroup
/dev/xvda15     124M  262K  124M   1% /boot/efi
tmpfs           200M     0  200M   0% /run/user/1000

please have a look at the same.

I'm also attaching some recent error_logs for your reference.

[Fri Jan 15 16:12:12.551119 2021] [proxy_fcgi:error] [pid 30970:tid 139804071098112] [client 172.16.5.202:21776] AH01071: Got error 'PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/VillageIceCream.jpg): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98'
[Fri Jan 15 16:12:13.032806 2021] [proxy_fcgi:error] [pid 30969:tid 139804129847040] [client 172.16.5.202:21778] AH01071: Got error 'PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/08/map-image.jpg): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98'
[Fri Jan 15 16:12:13.991875 2021] [proxy_fcgi:error] [pid 20424:tid 139803810924288] [client 172.16.5.202:21714] AH01071: Got error 'PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/08/lab-1.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98'
[Fri Jan 15 16:12:14.906699 2021] [proxy_fcgi:error] [pid 20424:tid 139803945207552] [client 172.16.5.202:21754] AH01071: Got error 'PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/protend-image1.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/CentralRepository-01-2.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/AccurateSamples-01-2.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/CalibrationManagement-01-2.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/SimpleSchedule-01-1.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/Quote2-01-2.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/Quote1-01-2.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/Quote3-01-3.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/04/Quote4-01-2.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98'
[Fri Jan 15 16:12:15.312640 2021] [proxy_fcgi:error] [pid 30968:tid 139804171810560] [client 172.16.5.202:21780] AH01071: Got error 'PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/08/Image-gas2.jpg): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(): Failed to enable crypto in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98PHP message: PHP Warning:  getimagesize(https://www.criticalcontrol.com/wp-content/uploads/2020/08/Image-Gas-1.png): failed to open stream: operation failed in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/mitech/framework/class-image.php on line 98'
[Fri Jan 15 16:36:27.205652 2021] [pagespeed:error] [pid 20424:tid 139803945207552] [mod_pagespeed 1.13.35.2-0 @20424] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/criticalcontrol.com/http,3A/,2Fwww.criticalcontrol.com/wp-content/themes/mitech/style.css,: 80.053ms; configure SlowFileLatencyUs to change threshold\n
[Fri Jan 15 16:36:27.209615 2021] [pagespeed:error] [pid 30970:tid 139803928422144] [mod_pagespeed 1.13.35.2-0 @30970] Slow write operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/criticalcontrol.com/http,3A/,2Fwww.criticalcontrol.com/wp-includes/js/imagesloaded.min.js,.tempTJ810F: 64.48ms; configure SlowFileLatencyUs to change threshold\n
[Fri Jan 15 16:36:27.241644 2021] [pagespeed:error] [pid 30970:tid 139804163417856] [mod_pagespeed 1.13.35.2-0 @30970] Slow write operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/criticalcontrol.com/http,3A/,2Fwww.criticalcontrol.com/wp-content/plugins/wp-smushit/app/assets/js/smush-lazy-load.min.js,.tempzVJtOp: 108.039ms; configure SlowFileLatencyUs to change threshold\n
[Fri Jan 15 16:36:27.329681 2021] [pagespeed:error] [pid 20424:tid 139804180203264] [mod_pagespeed 1.13.35.2-0 @20424] Slow write operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/criticalcontrol.com/http,3A/,2Fwww.criticalcontrol.com/wp-content/plugins/cookie-law-info/public/js/cookie-law-info-public.js,.tempcAx7Gd: 60.07ms; configure SlowFileLatencyUs to change threshold\n
[Fri Jan 15 17:14:38.740675 2021] [pagespeed:error] [pid 30968:tid 139804087883520] [mod_pagespeed 1.13.35.2-0 @30968] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/criticalcontrol.com/http,3A/,2Fwww.criticalcontrol.com/wp-content/plugins/wpcf7-redirect/build/css/A.wpcf7-redirect-frontend.min.css.pagespeed.cf.BCCjPT4rhy.css,: 55.707ms; configure SlowFileLatencyUs to change threshold\n

Hello @Yadvendar,

Apart from the mitech error, I can see some Pagespeed errors. Could you try disabling it?

https://docs.bitnami.com/aws/apps/wordpress/administration/use-pagespeed/#disable-pagespeed

Regards

Hello @davidg

Yes i have disabled the pagespeed. Today in the morning in the peak hours my instance went down and wasn't able to recover. I had to manually reboot the instance and restart the apache webserver.At this point, it's getting very difficult to manage the server manually.

I'm attaching some error_logs for your reference.

[Tue Jan 19 19:09:44.957797 2021] [pagespeed:error] [pid 7819:tid 139916973287168] [mod_pagespeed 1.13.35.2-0 @7819] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 141.871ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:10:09.122231 2021] [pagespeed:error] [pid 7889:tid 139917006857984] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 168.257ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:10:09.122190 2021] [pagespeed:error] [pid 7819:tid 139916931323648] [mod_pagespeed 1.13.35.2-0 @7819] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 168.376ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:10:39.185138 2021] [pagespeed:error] [pid 7819:tid 139916922930944] [mod_pagespeed 1.13.35.2-0 @7819] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 199.828ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:10:39.185193 2021] [pagespeed:error] [pid 7889:tid 139916956501760] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 199.825ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:11:10.553362 2021] [pagespeed:error] [pid 7889:tid 139916948109056] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 196.109ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:11:10.553410 2021] [pagespeed:error] [pid 7819:tid 139916880967424] [mod_pagespeed 1.13.35.2-0 @7819] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 196.101ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:11:45.393882 2021] [pagespeed:error] [pid 7819:tid 139916839003904] [mod_pagespeed 1.13.35.2-0 @7819] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 171.321ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:11:45.693178 2021] [pagespeed:error] [pid 7819:tid 139916830611200] [mod_pagespeed 1.13.35.2-0 @7819] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 454.174ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:12:50.780489 2021] [pagespeed:error] [pid 7889:tid 139916889360128] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 126.153ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:13:17.172620 2021] [pagespeed:error] [pid 7889:tid 139916872574720] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 198.227ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:14:49.531898 2021] [pagespeed:error] [pid 7889:tid 139916931323648] [mod_pagespeed 1.13.35.2-0 @7889] Slow write operation on file /opt/bitnami/apache2/logs/pagespeed_log/stats_log_global: 103.285ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:14:50.905127 2021] [pagespeed:error] [pid 7889:tid 139916931323648] [mod_pagespeed 1.13.35.2-0 @7889] Slow write operation on file /opt/bitnami/apache2/logs/pagespeed_log/stats_log_global: 84.901ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:14:51.984405 2021] [pagespeed:error] [pid 7889:tid 139916931323648] [mod_pagespeed 1.13.35.2-0 @7889] Slow write operation on file /opt/bitnami/apache2/logs/pagespeed_log/stats_log_global: 68.704ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:14:53.748964 2021] [pagespeed:error] [pid 7889:tid 139916922930944] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 129.399ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:14:55.333642 2021] [pagespeed:error] [pid 7889:tid 139916931323648] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 170.867ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:15:19.799341 2021] [pagespeed:error] [pid 7889:tid 139916880967424] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 119.513ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:15:50.384749 2021] [pagespeed:error] [pid 7889:tid 139916830611200] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 65.416ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:15:53.211460 2021] [pagespeed:error] [pid 7889:tid 139916822218496] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 182.647ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:16:04.034802 2021] [mpm_event:error] [pid 1076:tid 139917585184064] AH00484: server reached MaxRequestWorkers setting, consider raising the MaxRequestWorkers setting
[Tue Jan 19 19:16:23.342850 2021] [pagespeed:error] [pid 7889:tid 139917397169920] [mod_pagespeed 1.13.35.2-0 @7889] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 137.662ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:17:08.657920 2021] [proxy_fcgi:error] [pid 27021:tid 139916998465280] (70007)The timeout specified has expired: [client 172.16.5.215:25288] AH01075: Error dispatching request to : (polling)
[Tue Jan 19 19:17:42.194751 2021] [pagespeed:error] [pid 27021:tid 139917057214208] [mod_pagespeed 1.13.35.2-0 @27021] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 65.277ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:17:42.194717 2021] [pagespeed:error] [pid 27021:tid 139916998465280] [mod_pagespeed 1.13.35.2-0 @27021] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 65.285ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:43:51.233522 2021] [proxy_fcgi:error] [pid 15883:tid 139916990072576] (70007)The timeout specified has expired: [client 172.16.2.183:40910] AH01075: Error dispatching request to : (polling)
[Tue Jan 19 19:47:49.877198 2021] [pagespeed:error] [pid 15883:tid 139916830611200] [mod_pagespeed 1.13.35.2-0 @15883] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 259.82ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 19:47:56.504109 2021] [pagespeed:error] [pid 15883:tid 139916990072576] [mod_pagespeed 1.13.35.2-0 @15883] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/172.16.3.228/http,3A/,2F172.16.3.228/,: 569.976ms; configure SlowFileLatencyUs to change threshold\n
[Tue Jan 19 21:08:44.891300 2021] [proxy_fcgi:error] [pid 1885:tid 139916939716352] (70007)The timeout specified has expired: [client 172.16.5.215:25294] AH01075: Error dispatching request to : (polling)
[Tue Jan 19 23:01:15.601680 2021] [proxy_fcgi:error] [pid 27021:tid 139916956501760] (70007)The timeout specified has expired: [client 172.16.5.215:25304] AH01075: Error dispatching request to : (polling)
[Tue Jan 19 23:34:08.046349 2021] [proxy_fcgi:error] [pid 15883:tid 139917250246400] (70007)The timeout specified has expired: [client 172.16.5.215:25300] AH01075: Error dispatching request to : (polling)
[Wed Jan 20 00:35:49.271160 2021] [ssl:warn] [pid 1101:tid 140509755090240] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1h  22 Sep 2020, version currently loaded is OpenSSL 1.1.1g  21 Apr 2020) - may result in undefined or erroneous behavior
[Wed Jan 20 00:35:49.273984 2021] [ssl:warn] [pid 1101:tid 140509755090240] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jan 20 00:35:49.526212 2021] [ssl:warn] [pid 1102:tid 140509755090240] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1h  22 Sep 2020, version currently loaded is OpenSSL 1.1.1g  21 Apr 2020) - may result in undefined or erroneous behavior
[Wed Jan 20 00:35:49.527062 2021] [ssl:warn] [pid 1102:tid 140509755090240] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jan 20 00:35:49.578281 2021] [mpm_event:notice] [pid 1102:tid 140509755090240] AH00489: Apache/2.4.46 (Unix) OpenSSL/1.1.1g configured -- resuming normal operations
[Wed Jan 20 00:35:49.578325 2021] [core:notice] [pid 1102:tid 140509755090240] AH00094: Command line: '/opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf -D DISABLE_BANNER'
[Wed Jan 20 00:39:40.416804 2021] [mpm_event:notice] [pid 1102:tid 140509755090240] AH00491: caught SIGTERM, shutting down
[Wed Jan 20 00:39:44.510985 2021] [ssl:warn] [pid 1955:tid 140159074350400] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1h  22 Sep 2020, version currently loaded is OpenSSL 1.1.1g  21 Apr 2020) - may result in undefined or erroneous behavior
[Wed Jan 20 00:39:44.511913 2021] [ssl:warn] [pid 1955:tid 140159074350400] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jan 20 00:39:44.583248 2021] [ssl:warn] [pid 1956:tid 140159074350400] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1h  22 Sep 2020, version currently loaded is OpenSSL 1.1.1g  21 Apr 2020) - may result in undefined or erroneous behavior
[Wed Jan 20 00:39:44.584087 2021] [ssl:warn] [pid 1956:tid 140159074350400] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jan 20 00:39:44.637770 2021] [mpm_event:notice] [pid 1956:tid 140159074350400] AH00489: Apache/2.4.46 (Unix) OpenSSL/1.1.1g configured -- resuming normal operations
[Wed Jan 20 00:39:44.637808 2021] [core:notice] [pid 1956:tid 140159074350400] AH00094: Command line: '/opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf -D DISABLE_BANNER'
[Wed Jan 20 00:45:17.585323 2021] [mpm_event:notice] [pid 1956:tid 140159074350400] AH00491: caught SIGTERM, shutting down
[Wed Jan 20 00:45:21.594776 2021] [ssl:warn] [pid 2363:tid 140570112939328] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1h  22 Sep 2020, version currently loaded is OpenSSL 1.1.1g  21 Apr 2020) - may result in undefined or erroneous behavior
[Wed Jan 20 00:45:21.595683 2021] [ssl:warn] [pid 2363:tid 140570112939328] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jan 20 00:45:21.604090 2021] [ssl:warn] [pid 2364:tid 140570112939328] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1h  22 Sep 2020, version currently loaded is OpenSSL 1.1.1g  21 Apr 2020) - may result in undefined or erroneous behavior
[Wed Jan 20 00:45:21.604870 2021] [ssl:warn] [pid 2364:tid 140570112939328] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jan 20 00:45:21.608174 2021] [mpm_event:notice] [pid 2364:tid 140570112939328] AH00489: Apache/2.4.46 (Unix) OpenSSL/1.1.1g configured -- resuming normal operations
[Wed Jan 20 00:45:21.608206 2021] [core:notice] [pid 2364:tid 140570112939328] AH00094: Command line: '/opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf -D DISABLE_BANNER'

I ran bitnami support tool and this time it uploaded the bundle successfully. I have provided the code as well

Hi @Yadvendar,

I ran bitnami support tool and this time it uploaded the bundle successfully. I have provided the code as well

I'm missing the bnsupport code. Could you please share it?

We will continue investigating the issue.

Thanks,
Andrés Bono.

Hello @abjimenez,

I have shared the same, please have a look at it.

Regards
Yadvendar

Hi @Yadvendar,

Thanks for sharing the code.

Please note that you can share the code in the thread without issues. I'm doing it on your behalf in case other support agents need it:

b74da979-0e8e-f51f-4cbb-74aa733cb31a

We will continue investigating the issue and we will update this thread if we have more questions.

Please, share with us any news you may have with regards to the issue.

Thanks,
Andrés Bono.

Hi @Yadvendar,

Any updates about the issue on your side?

Thanks,
Andrés Bono.

No, we are still facing the issue, to deal with it we have deployed 2 instances instead of one. Any update from your end?

Hi @Yadvendar,

It is difficult to for us to get to the root cause of the issue due to the big number of themes and plugins that you are activating and other customizations that you have done in your site. I can suggest you to increase the instance size to see if it improves the performance, or as you have done, increase the number of instances serving the requests.

Best regards,
Andrés Bono.

Yes, I think the problem is from the application side. I’ll keep this post updated with new solutions that I’ll be implementing.

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