Open EdX Errors after Changes

nostoppinadmin 2017-02-07 05:50:25 UTC #1

After conducting some changes, (like SMTP) and all, we got this error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at you@example.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.

I looked at the log and was able to only see this abnormality:
2017-02-06 07:28:23 0 [Warning] TIMESTAMP with implicit DEFAULT value is deprecated. Please use --explicit_defaults_for_timestamp server option (see documentation for more details).

I can also get the logs from the server but I hope you can help me fix this issue.

silvio 2017-02-08 10:43:34 UTC #2

Hi,

There must be some typo in your changes. I suggest that you review it carefully.

Anyway, in order we could help you, could you provide us with the following log files?

/opt/bitnami/apache2/logs/error_log
/opt/bitnami/apache2/logs/access_log
/opt/bitnami/apps/edx/edxapp/log/edx.lms.core.default.log
/opt/bitnami/apps/edx/edxapp/log/edx.cms.core.default.log
/opt/bitnami/apps/edx/edxapp/log/edx.log

Best regards,
Silvio Fernández

anum.shk25 2019-05-26 11:02:37 UTC #3

@silvio am having the same issue. I couldn't find the folder of /opt/bitnami/apps/edx/edxapp/log.

michiel 2019-05-27 07:30:20 UTC #4

Hi @anum.shk25,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

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