Odoo Credentials on a new database are wrong

noviasco 2020-12-03 01:53:56 UTC #1

Keywords: Odoo - Google Cloud Platform - How to - Credentials
Description:
I deleted default odoo_bitnami database and it was automatically generated. The issue is that I cannot login neither using the odoo.conf db_password, nor odoo.conf admin_password, nor google cloud platform deployment temporary password, nor the one provided from sudo cat /home/bitnami/bitnami_credentials for user@example.com. I guess I have exhausted all the available possibilities and still locked out.

I tried creating a new database from scratch which actually let me in but for some reason even though I was the only used did not have admin privileges.

Please advise.

davidg 2020-12-03 10:41:08 UTC #2

Hello @noviasco,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

- How to Run the Bitnami Support Tool in a cloud image or virtual machine
- How to Run the Bitnami Support Tool when using a native installer

Please note that you need to paste the code ID that is shown at the end.

noviasco 2020-12-03 13:58:49 UTC #3

Hi @davidg,

Appreciate your response. I did get the following message:
The support bundle file was successfully created, but the automatic upload to Bitnami servers failed. You will need
to upload it to your Bitnami Support ticket manually. Please locate the following file in your file browser or in
your terminal: /tmp/bitnami-odoo-info-20201203-135622-9946.zip Exercise caution when uploading the resulting suppor
t bundle to public sites as it contains detailed diagnostic information.

Where should I upload the file?

davidg 2020-12-04 10:27:26 UTC #4

Hello @noviasco,

Use the private message I sent you.

Regards

noviasco 2020-12-04 14:02:46 UTC #5

Hi @davidg, done in private!

michiel 2020-12-07 11:16:27 UTC #6

Hi @noviasco,

David is on holidays at this moment. Could you upload the file using an online storage like Google Drive and share the link with me using a private message? Please also notify me when you're sent the message.

Regards,
Michiel

noviasco 2020-12-07 14:09:47 UTC #7

Hi @michiel,

I have sent you the link in a private message.

Thanks,
Eduardo

gongomgra 2020-12-09 11:45:38 UTC #8

Hi @noviasco,

Thanks for sending the bnsupport bundle. I checked it and it looks like your server is running out of resources, so the bnsupport bundle couldn't retrieve any information

-----------------------------------
Display amount of free and used memory in the system
-----------------------------------
Running: free -m
In: /opt/bitnami
Error:
Exitcode:

I also see you are using a very small machine. Can you try using a bigger instance? Note for Odoo we recommend using a machine with at least 2GB of free memory.

machine_total_memory = 584 MB

Apart from the above, I don't fully understand your issue with the database. I understand you removed the default database (bitnami_odoo), can you tell us why? Were you following any tutorial? We recommend you to create a new fresh instance and start using it instead of trying to recover the current one, as you will need to manually create the admin username and populate the database with the default values. Using a fully configured new instance seems better and easier to me.

noviasco 2020-12-10 06:07:18 UTC #9

Thanks, I will try with a new instance.

gongomgra 2020-12-10 10:16:35 UTC #10

Hi @noviasco,

Thanks for letting us know. We hope the new server works fine for you.

Regards,
Gonzalo

system 2020-12-24 10:16:45 UTC #11

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