I have broked my application, so I need your urgent help.
I was needed to upgrade moodle version to 3.4 to be about to install a plugin which need before downloading it, but after downloading the moodle version from this following discusion :

The steps I followed to do the update are the following:

sudo mv /opt/bitnami/apps/moodle/htdocs/ /opt/bitnami/apps/moodle/htdocs.backup


sudo mkdir /opt/bitnami/apps/moodle/htdocs/

sudo tar -xzvf moodle-3.4.0.tgz -C /opt/bitnami/apps/moodle/htdocs/ --strip 1

sudo cp -a /opt/bitnami/apps/moodle/htdocs.backup/config.php /opt/bitnami/apps/moodle/htdocs/ sudo cp -a /opt/bitnami/apps/moodle/htdocs.backup/theme/MY_THEME /opt/bitnami/apps/moodle/htdocs/theme/ sudo cp -a /opt/bitnami/apps/moodle/htdocs.backup/mod/MY_MOD /opt/bitnami/apps/moodle/htdocs/mod/

I use also wincsp to transfert moodledata repository from the backup to the new moodle version repository.

They gave me no errors, but when I start the server I got the PHP error because the config.conf file was using PH5 and the installed one was php7, so I updated manualy in the config.conf file.

After that , I have be about to start correctly the apache2 server

I have also updated the whole Stack in order to use the new version of Moodle.
But now the problem is I isn’t possible to connect the my application server.
I got this following error :
This site is inaccessible does not allow connection.
Here are a few tips :

Check the connection
Check proxy and firewall

Could you please help me to fix this issue?

Here is my bitnami support tool ID :slight_smile: 8dfa0a5a-e88c-c115-8e14-c3ca93ab016c

Best Regards,

To complete my ticket:
I have previouly 3 backup but any of them is not working because of the moodle version upgrade.
I have also AWS server image(snapshot) , but I did now how restore it for the correct backup.
I used also this documentation to upgrade moodle version:


Hi @soumaorokaba,

I don’t know if the version of the application you installed is fully supported using PHP 5.x, that’s something you will need to check with the Moodle’s support team.

As I mentioned, this error might be related with the PHP version you have. I suggest you take a look at the Apache’s log to try to find more information about the you mentioned.

I hope this information helps.

Hello @jota,
Thanks for your help.
I have juste decided to restore the server backup .
The reel solution that I used , is to create a news application with a latest version of moodle to avoid all that limitation.
So now I have a new moodle application with support all the lastest version of plugins.

Best regards.

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