Not able to start Redmine service

Keywords: Redmine - Virtual Machines - Technical issue - Other
bnsupport ID: a8e82732-5842-1123-4bee-6444f46cd90f
Description:
support ticket code: a8e82732-5842-1123-4bee-6444f46cd90f

Hi @jgoya,

Could you give more details? Did you install any plugins or themes? Did you change any configuration files? If so what was the last change before the error occurred?

Regards,
Michiel

I am just trying to recover a machine backup. The only this I suspect is
that maybe the database is corrupted due to the fact that the machine
backup image was done on “live”. If this is the case, how should I
proceed. The only thing I want to do is to try to recover a deleted issue.
Thank you in advance.

Jon Goya Mendiluce
On Board Area - Technology Department
C/ Juan Fermin Gilisagasti 4, 2 piso, 20018 San Sebastian (Guipuzcoa)
SPAIN
Tel. +34 943 80 55 75 Fax: +34 943 80 58 24
email: jgoya@cafsignalling.com

Hi @jgoya,

How did you backup the machine? Did you follow the steps from our guide:

https://docs.bitnami.com/virtual-machine/apps/redmine/administration/backup-restore/

If not, can you tell me the steps you followed?

Regards,
Michiel

Yes we followed that steps. But the backup I am talking about is not a
Redmine backup, but a complete VM backup

Jon Goya Mendiluce
On Board Area - Technology Department
C/ Juan Fermin Gilisagasti 4, 2 piso, 20018 San Sebastian (Guipuzcoa)
SPAIN
Tel. +34 943 80 55 75 Fax: +34 943 80 58 24
email: jgoya@cafsignalling.com

Hi @jgoya,

It seems subversion is not running. Could you try to start it with the ctl script?

sudo /opt/bitnami/ctlscript.sh start subversion 

And check the subversion log for errors?

/opt/bitnami/subversion

Could you also provide more information regarding the error? Can you access the main page? Can you login?

Regards,
Michiel

Subversion service is already running. Which logs are you interested in?
Where can be found?

The error I am having is that I can enter the website but I have this: "
Awesome! RedmineCRM + Agile is now installed." And I cannot login.
Thanks!

Jon Goya Mendiluce
On Board Area - Technology Department
C/ Juan Fermin Gilisagasti 4, 2 piso, 20018 San Sebastian (Guipuzcoa)
SPAIN
Tel. +34 943 80 55 75 Fax: +34 943 80 58 24
email: jgoya@cafsignalling.com

Hi @jgoya,

It would be enough to know it’s running. Can you check it’s still running?

sudo /opt/bitnami/ctlscript.sh status subversion

Which error are you seeing? Can you send a screenshot?

Regards,
Michiel

I’ve checked and subversion is running. This is what I can see

Hi @jgoya,

That’s the startup page. Can you access the Redmine page? (Click on “Access RedmineCRM + Agile”)

Regards,
Michiel

I Cannot acces.

Not Found
The requested URL /redmineplusagile/ was not found on this server."

Jon Goya Mendiluce
On Board Area - Technology Department
C/ Juan Fermin Gilisagasti 4, 2 piso, 20018 San Sebastian (Guipuzcoa)
SPAIN
Tel. +34 943 80 55 75 Fax: +34 943 80 58 24
email: jgoya@cafsignalling.com

Hi @jgoya,

It seems you have configured a virtual host using redmine.DOMAIN.com. If you use the IP instead you are shown the welcome page, because the httpd-prefix.conf file was commented out in the /opt/bitnami/apache2/conf/bitnami/bitnami.conf file.

#Include "/opt/bitnami/apps/redmineplusagile/conf/httpd-prefix.conf"

So in order to access the application you need to either access the app using your domain domain or recover the httpd-prefix conf file.

Regards,
Michiel

Thank you. It solved the issue!

Jon Goya Mendiluce
On Board Area - Technology Department
C/ Juan Fermin Gilisagasti 4, 2 piso, 20018 San Sebastian (Guipuzcoa)
SPAIN
Tel. +34 943 80 55 75 Fax: +34 943 80 58 24
email: jgoya@cafsignalling.com

1 Like

Hi @jgoya,

I’m glad to hear it’s solved now. :smile:

Regards,
Michiel

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