Keep in mind the support offered in this community is free of charge and the use of any of the solutions available to the public are also without cost, with only having to pay for the infrastructure expenses to your cloud provider of choice (AWS, Google Cloud, Azure) and not us. Also, please note we do not have any access or control whatsoever to your deployed instances nor the cloud providers servers.
We are sorry you are experiencing problems with our solution. We do offer our stacks configured to work out-of-the-box with all the extra components the application may need, which pursue making their use easier for users without time or with no coding knowledge.
Nevertheless, there are numerous cases by which WP can give problems such as obsolete plugins, extra configuration required, etc. In these cases, we have learnt that the fastest and easiest way for both users and support agents to solve an issue is to work with a snapshot of the stack’s configuration. That is why we ask users to run our support tool before looking deeper into the issue.
Francisco de Paz