Not able to load an image on Akeneo - Google Cloud Virtual Machine

Keywords: Akeneo - Google Cloud Platform - Technical issue - Other
We I try to upload an Image the following error is showed from Akeneo:

“An error occurred during the file upload”

Hi @AndreaFag15,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

Please note that you need to paste the code ID that is shown at the end.


Hi @Ibone,

thanks for the support.
Here’s the code ID after the exection of the Support Tool.

Adding this: seems related to a permission topic, as I have also this message when I’m trying to import a file:
Impossible to create the root directory “/opt/bitnami/apps/akeneo/htdocs/var/file_storage/archive/export/xlsx_product_export/42/output”. mkdir(): Permission denied

And the connection with Magento is not working (using the free connector).



Hi @AndreaFag15,

could you run the following commands?

ls -la /opt/bitnami/apps/akeneo/htdocs/var/file_storage/archive/export/xlsx_product_export/42/output


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