My Jenkins server is not starting up

Keywords: Jenkins - Windows - Technical issue - Other
Description:
I installed Bitnami/Jenkins on the Windows machine. It was working alright for a few weeks until i installed another software that is Tomcat based too. Now, even if i shutdown the other software, i am unable to start Jenkins.

The error log:

[Tue Nov 26 13:48:37.373349 2019] [mpm_winnt:notice] [pid 2564:tid 620] AH00422: Parent: Received shutdown signal – Shutting down the server.
[Tue Nov 26 13:48:39.374806 2019] [mpm_winnt:notice] [pid 12752:tid 548] AH00364: Child: All worker threads have exited.
[Tue Nov 26 13:48:39.403200 2019] [mpm_winnt:notice] [pid 2564:tid 620] AH00430: Parent: Child process 12752 exited successfully.
[Tue Nov 26 13:48:40.327153 2019] [ssl:warn] [pid 2772:tid 616] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Tue Nov 26 13:48:40.423462 2019] [ssl:warn] [pid 2772:tid 616] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Tue Nov 26 13:48:40.424469 2019] [mpm_winnt:notice] [pid 2772:tid 616] AH00455: Apache/2.4.41 (Win64) OpenSSL/1.1.1c configured – resuming normal operations
[Tue Nov 26 13:48:40.424469 2019] [mpm_winnt:notice] [pid 2772:tid 616] AH00456: Apache Lounge VC15 Server built: Aug 11 2019 12:20:04
[Tue Nov 26 13:48:40.424469 2019] [core:notice] [pid 2772:tid 616] AH00094: Command line: ‘C:\Bitnami\JENKIN~1.2-0\apache2\bin\httpd.exe -d C:/Bitnami/jenkins-2.190.2-0/apache2 -f C:\Bitnami\JENKIN~1.2-0\apache2\conf\httpd.conf’
[Tue Nov 26 13:48:40.467575 2019] [mpm_winnt:notice] [pid 2772:tid 616] AH00418: Parent: Created child process 6016
[Tue Nov 26 13:48:40.833341 2019] [ssl:warn] [pid 6016:tid 564] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Tue Nov 26 13:48:40.917992 2019] [ssl:warn] [pid 6016:tid 564] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Tue Nov 26 13:48:40.921982 2019] [mpm_winnt:notice] [pid 6016:tid 564] AH00354: Child: Starting 64 worker threads.
[Tue Nov 26 13:48:48.886310 2019] [proxy:error] [pid 6016:tid 1116] (OS 10061)No connection could be made because the target machine actively refused it. : AH00957: AJP: attempt to connect to 127.0.0.1:8009 (localhost) failed
[Tue Nov 26 13:48:48.887230 2019] [proxy_ajp:error] [pid 6016:tid 1116] [client 127.0.0.1:60947] AH00896: failed to make connection to backend: localhost, referer: http://127.0.0.1/jenkins/

Hi @giriraj.vengurlekar,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code ID that is shown at the end.

Regards,
Michiel

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