Thanks for your reply but as you can see, I've already tried that.
It changed the name from
I've checked in wp_options and the IP address is still showing there.
I've tried setting things in wp-config.php
I've commented out the aliases in httpd-app.conf
And tried all the options posted in this forum and elsewhere.
I spent 7 solid hours on this.
I finally used the bnsupport-tool hoping that might give someone enough details about the situation to resolve matters.
It's easy for me to uninstall and do a clean install and see if running the tool again helps.
I'll do that this evening.