Mautic Email Configuration Issue

benjamin1 2018-05-22 19:06:57 UTC #1

IMPORTANT, please fill the questions

We assume you are using Bitnami to deploy your application.

Which version of the application are you using?: v2.13.1
Please choose how you got the application: Installer (Windows, Linux, macOS), cloud image (AWS, GCE, Azure, ...) or VM (VMDK, VBOX): Installed on Linux
Have you installed any plugin or modified any configuration file?: no
Describe here your question/suggestion/issue (expected and actual results):
The problem I'm faced with is when I try to change any field in the email configuration tab I'm not able to. I have tried deleting the email and clicking apply. But the original email keeps repopulating and will not change.

andresrc 2018-05-23 09:55:04 UTC #2

Hi @benjamin1,

Are you able to modify any other configuration parameter different than email? Are you logged as an administrator?

Regards,

Andres R.

benjamin1 2018-05-23 10:08:08 UTC #3

Hi @andresrc,

I'm logged in as administrator and I can only modify the toggle buttons and drop down fields. So the issue is none of the text fields will modify in the email settings. They include the name fields, email fields, IMAP fields, username fields.

Thank you,

Benjamin

andresrc 2018-05-24 07:08:44 UTC #4

Hi @benjamin1,

I've performed a clean install of the Mautic linux installer and I cannot reproduce the issue. Does it only happen in the EMail Configuration screen or on all the others as well?

Regards,

Andres R.

benjamin1 2018-05-24 08:54:13 UTC #5

Hi @andresrc,

It only happens in the Configuration Email Settings tab.

Regards,

Benjamin

andresrc 2018-05-24 14:41:29 UTC #6

Hi @benjamin1,

Let's try to see if there is some permissions issue.

We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below? You must click on the platform or cloud that you are using to find the correct instructions.

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

Regards,

Andres R.

benjamin1 2018-05-28 12:00:07 UTC #7

Hi @andresrc,

Here is the output code

b6a253b3-9ac3-99c2-f69d-18bfb066ae6c

Thanks,

Benjamin

andresrc 2018-05-29 06:49:39 UTC #8

Hi @benjamin1,

Was the stack installed as root? What command are you using to start / stop de instance?

Regards,

Andres R.

system 2018-06-12 06:49:40 UTC #9

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

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