Mantis installer Issue

prashantkumar.india 2020-02-13 12:39:38 UTC #1

I am using Mantis Linux setup. Few weeks ago I was trying to remove Mysql from Mint and I did that. Later on I am trying to install Mantis using bitnami-mantis-2.23.0-1-linux-x64-installer.run .

After installation when I open the Bitnami Application manager I can see the Apache and Mysql running perfectly fine. But the problem is when I open an application it say: Application not found. When I checked /opt/mantis/mysql/data/bitnami-mantis I see this folder empty. I tried to install 50 times and always see this folder empty. What should I do?

prashantkumar.india 2020-02-13 12:41:57 UTC #2

When I open application, below url gets open (82 port is correct):

http://localhost:82/mantis/admin/install.php

Output:
Not Found
The requested URL was not found on this server.

prashantkumar.india 2020-02-13 12:47:07 UTC #3

I ran the bitnami support tool and was given the following reference code:
fa1710e5-c03d-2b85-cce2-77550dcc9173

All the other folders under /opt/mantis/mysql/data/ has data.

jota 2020-02-14 08:12:11 UTC #4

Hi @prashantkumar.india,

Before checking your configuration and logs, did the installation finish correctly? Did the installer throw any error during the installation process?

Thanks

prashantkumar.india 2020-02-14 10:41:43 UTC #5

Hi,
No, sir installer never throw any error, it always finish correctly.

amoreno 2020-02-17 09:22:02 UTC #6

Hi, @prashantkumar.india.

Can you share with us your installation log? You can find it in your /tmp folder. The log file is called bitrock_installer_XXXXX.log. Please, share the latest one.

prashantkumar.india 2020-02-18 12:50:08 UTC #7

bitrock_installer_19891.log.zip (2.1 KB)

Sir, Here it is. Thank you for helping.

amoreno 2020-02-19 11:04:33 UTC #8

I don't see anything weird in your logs, and it's very strange that your bitnami_mantis folder is empty. I installed the same version as you but I'm not able to reproduce your issues. Can you try running this commands and pasting the output?

$ /opt/mantis-2.23.0-1/use_mantis
$ mysql -u root -p -e "SHOW TABLES;" bitnami_mantis

Enter your password whem prompted.

Regards,
Alejandro

prashantkumar.india 2020-02-19 16:16:21 UTC #9

Output:

prashantkumar.india 2020-02-20 00:55:50 UTC #10

Does the MySQL of bitnami package requires pre-installed packages?
(I don't know just was wondering, add I said: I don't remember what command I ran to completely remove MySQL from my Linux but I guess I must have removed accidentally pre-installed/required files. I don't know that can be only reason because before running that command previously installed mantis was working but after that command I ran, the previously installed mantis stopped working and now this when trying to install fresh.
If I can get list of packages that requires. I can check.

amoreno 2020-02-20 09:17:19 UTC #11

Bitnami installers are self-contained, they don't depend on you installing packages in your system. That said, MySQL does require some packages to be present, you can read more about it here: https://docs.bitnami.com/installer/faq/linux-faq/administration/install-perl-linux/

Let me know if you have that package present in your system, and maybe try to install again and see if it works.

prashantkumar.india 2020-02-28 13:27:33 UTC #12

Sorry for the delay. I was occupied in some stuff. I tried running those commands and got below output:

amoreno 2020-03-02 10:14:59 UTC #13

Hi, @prashantkumar.india.

Our team will continue to investigate this issue and we will get back to you as soon as we have more information to share.

Regards,
Alejandro

abjimenez 2020-03-09 15:02:05 UTC #14

Hi @prashantkumar.india,

We couldn't reproduce your issue yet. Could you think of any peculiarities of your deployment that makes it fail in your case?

Can you also download the installer.php file in the proper folder and access to it to see if you can pass the wizard manually? Please, also make sure that all the pre-installation checks are good.

http://YOUR_SERVER_IP:82/mantis/admin/install.php

In order to download this script, you can execute the following commands on your instance:

sudo curl -Lo /opt/mantis-2.23.0-1/apps/mantis/htdocs/admin/install.php https://raw.githubusercontent.com/mantisbt/mantisbt/release-2.23.0/admin/install.php

Best regards,
Andrés Bono.

system 2020-03-23 15:02:19 UTC #15

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