Mantis installer Issue

prashantkumar.india 2020-02-13 12:39:38 UTC #1

I am using Mantis Linux setup. Few weeks ago I was trying to remove Mysql from Mint and I did that. Later on I am trying to install Mantis using bitnami-mantis-2.23.0-1-linux-x64-installer.run .

After installation when I open the Bitnami Application manager I can see the Apache and Mysql running perfectly fine. But the problem is when I open an application it say: Application not found. When I checked /opt/mantis/mysql/data/bitnami-mantis I see this folder empty. I tried to install 50 times and always see this folder empty. What should I do?

prashantkumar.india 2020-02-13 12:41:57 UTC #2

When I open application, below url gets open (82 port is correct):

http://localhost:82/mantis/admin/install.php

Output:
Not Found
The requested URL was not found on this server.

prashantkumar.india 2020-02-13 12:47:07 UTC #3

I ran the bitnami support tool and was given the following reference code:
fa1710e5-c03d-2b85-cce2-77550dcc9173

All the other folders under /opt/mantis/mysql/data/ has data.

jota 2020-02-14 08:12:11 UTC #4

Hi @prashantkumar.india,

Before checking your configuration and logs, did the installation finish correctly? Did the installer throw any error during the installation process?

Thanks

prashantkumar.india 2020-02-14 10:41:43 UTC #5

Hi,
No, sir installer never throw any error, it always finish correctly.

amoreno 2020-02-17 09:22:02 UTC #6

Hi, @prashantkumar.india.

Can you share with us your installation log? You can find it in your /tmp folder. The log file is called bitrock_installer_XXXXX.log. Please, share the latest one.

prashantkumar.india 2020-02-18 12:50:08 UTC #7

bitrock_installer_19891.log.zip (2.1 KB)

Sir, Here it is. Thank you for helping.

amoreno 2020-02-19 11:04:33 UTC #8

I don't see anything weird in your logs, and it's very strange that your bitnami_mantis folder is empty. I installed the same version as you but I'm not able to reproduce your issues. Can you try running this commands and pasting the output?

$ /opt/mantis-2.23.0-1/use_mantis
$ mysql -u root -p -e "SHOW TABLES;" bitnami_mantis

Enter your password whem prompted.

Regards,
Alejandro

prashantkumar.india 2020-02-19 16:16:21 UTC #9

Output:

prashantkumar.india 2020-02-20 00:55:50 UTC #10

Does the MySQL of bitnami package requires pre-installed packages?
(I don't know just was wondering, add I said: I don't remember what command I ran to completely remove MySQL from my Linux but I guess I must have removed accidentally pre-installed/required files. I don't know that can be only reason because before running that command previously installed mantis was working but after that command I ran, the previously installed mantis stopped working and now this when trying to install fresh.
If I can get list of packages that requires. I can check.

amoreno 2020-02-20 09:17:19 UTC #11

Bitnami installers are self-contained, they don't depend on you installing packages in your system. That said, MySQL does require some packages to be present, you can read more about it here: https://docs.bitnami.com/installer/faq/linux-faq/administration/install-perl-linux/

Let me know if you have that package present in your system, and maybe try to install again and see if it works.

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