Keywords: Mantis - Amazon Web Services - Technical issue - Email configuration (SMTP)
Mantis is not able to send email. I am using AWS Simple Email Service and Mantis Certified By Bitnami, version 2.12.0.
I have another application that is able to send email through the AWS service, so I know the AWS service works, but Mantis can't send email.
In my Mantis log, when I try to send an email -- for example, by clicking the "Reset Password" button in a user's account -- I see...
2018-04-22 07:37 PDT MAIL email_api.php:1396 email_send() ERROR: Message could not be sent - SMTP Error: Could not authenticate.
2018-04-22 07:37 PDT MAIL email_api.php:1228 email_send_all() Server not responding for 5 seconds, aborting
I tried the SMTP debugging script, and this is the output I see...
Using SMTP credentials:
- SMTP Host: "email-smtp.us-west-2.amazonaws.com"
- SMTP Port: 465
- SMTP User: "myuser"
- SMTP Password: "mypass"
- Mail Recipient: "email@example.com"
-- Check: Connectivity with SMTP server --
-- Check: Connectivity with SMTP server via TLS --
Succesful TLS connectivity!
-- Check: server time offset --
Time synchronisation of host ip-123-45-27-225 within reasonable bounds!
-- Check: Send mail via SMTP --
Note: Remember to check the recipient's mail inbox!
SMTP CHECKS FINISHED
2018/04/22 14:41:11 Found errors when checking the SMTP configuration: