Logo not changing on Mobile screen

marcos 2019-04-16 16:19:32 UTC #21

Hi @jatin.parmar, sorry for the delay.

Thank you for the file, we will investigate on our side why the Bitnami Support tool is not working for you. You can delete it from your Drive if you want to.

In the meantime, could you check the info we asked for in our previous comment, or send them to us so we can investigate more?

CanvasLMS log files, located at: /opt/bitnami/apps/canvaslms/htdocs/log/*.log
Apache error log: /opt/bitnami/apache2/logs/error_log
Any errors when starting CanvasLMS services:
```
sudo /opt/bitnami/ctlscript.sh restart
```

jatin.parmar 2019-04-17 06:24:48 UTC #22

Hi marcos,

Production log file size is 316 Gb

And

Download the error_log file from following URL

https://drive.google.com/file/d/1oQbaB_OZuXrqQBQibedtVKctrrgN9Srt/view?usp=sharing

jsalmeron 2019-04-18 09:58:17 UTC #23

Hi,

Regarding the production log, what you could do is to provide the last 500 entries using this command

sudo tail -n 500 /opt/bitnami/apps/canvaslms/htdocs/log/production.log

Best regards,

Javier J. Salmerón

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jatin.parmar 2019-04-18 10:32:38 UTC #24

500lines.zip (4.4 KB)

Dear Jsalmeron,

PFA

jsalmeron 2019-04-19 07:49:31 UTC #25

The production.log files do not show anything meaningful, whereas the error_log entries show a lot of unexpected-end-of-stream errors.

First of all, do you have a backup that you can restore, so you do not have your production site down?

Best regards,

Javier J. Salmerón

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jatin.parmar 2019-04-24 07:14:17 UTC #26

Hi Javier,

We have backup in tar format.

Let me know the next step.

marcos 2019-04-25 15:06:00 UTC #27

Hi @jatin.parmar, checking your error log it seems like Apache is running.

When you said this, what did you mean?

By doing above command my application is not starting.

Do you mean that sudo /opt/bitnami/ctlscript.sh start is failing? (where /opt/bitnami is the installation directory) Or do you mean that CanvasLMS is throwing an error?

Any screenshot identifying the error would help.

We have backup in tar format.

Let me know the next step.

Do you mean that you have a backup of a working /opt/bitnami in .tar.gz format? If so, check the Restore instructions here: https://docs.bitnami.com/installer/apps/canvaslms/administration/backup-restore/#restore-on-linux-and-mac-os-x

If not, could you describe what you mean?

jatin.parmar 2019-04-26 02:42:54 UTC #28

Dear Marcos,

Backup & Restore is working but Logo on Mobile screen is not able to change.

What is the next step to perform?

marcos 2019-04-26 15:00:32 UTC #29

Hi @jatin.parmar, I'm glad you were able to get your instance up and running.

Ideally you should run the instructions I posted above, but they failed for you.

In order to workaround it without causing downtime, a quick fix could be done by changing the URL for the logo in the CSS files in the path: /opt/bitnami/apps/canvaslms/htdocs/public/dist/brandable_css.

You could also replace the logo png file with a new one generated by you.

After that, restart Apache just in case:

sudo /opt/bitnami/ctlscript.sh restart apache

Note: This fix is not permanent, meaning if you build assets like I suggested above, the logo would be overridden by the one set in /opt/bitnami/apps/canvaslms/htdocs/app/stylesheets/bundles/mobile_auth.scss.

system 2019-05-10 15:00:35 UTC #30

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