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Keywords: General - Bitnami Cloud Hosting - Technical issue - Connectivity (SSH/FTP)

bndiagnostic ID: 5d68990a-4e48-a5a0-5068-df12e0c8e8b5

bndiagnostic failure reason: its complicated i am rookie i just blogger i use elementor

Description:
I’ve been designing a blog site locally on my computer for a while, I reset my computer yesterday, I backed up the localhost that I set up with bitnami before, when I tried to run it today, the text “localhost is not responding” appeared.

I reset my computer yesterday, I had backed up the bitnami folder from the windows settings before that, after resetting my computer, I installed the bitnami folder in the same place, my friend, in the same way, when I type wp/login in my browser, I got the error that localhost is not responding, in summary, this is how it is.

Did the installer ask you to set a different port during the installation? Did the installation finish properly?

You will need to check that all services are up and running after finishing the installation and then access the application.

https://docs.bitnami.com/installer/faq/windows-faq/administration/control-services-windows/

installed the new version because my bitnami version is older I think the services of my old version are not working

are you there i cant find solution i cant start my bitnami

Are the services of the new installation started? I posted how to check the status of the services.

Dear @jota ,

I seem to have the same problem with my website I made on my localhost on my laptop. I can still go to the Wordpress Login page and succefully login, but I cant reach the website on localhost/wordpress like I used to.

I wanted to make a separate post for this, but I had give a bitname diagnostics tool code and I also cant figure out how to properly use it using command line.

I already tried uninstalling and reinstalling the Bitnami Wordpress Stack Services. It did resolve the problem.

Hopefully someone can help me as well.

Thank you!

If you can access the admin panel but not the main site, then that’s a problem with the application. Please review the Apache’s log file and ensure no errors are shown there

https://docs.bitnami.com/installer/apps/wordpress/troubleshooting/debug-errors-apache/

Hello @jota ,

Thank you for your reply and your time. The localhost used to work fine at first. But after several weeks I noticed that I had to wait longer and longer after starting up my laptop until the Apache server was fully started. I had to wait about 10-15 minutes before I could reach the localhost. Now, a few weeks later it isn’t reachable at all, not matter how long I wait after start up.

I have found the error log of Apache through the Bitnami Wordpress Stack Manager Tool (BWSMT) and it generated the message that I inserted below (which I couldn’t fully understand or resolve).

Please let me know if you know how I can resolve the problem. Your help is much appreciated.
Thank you.

========

[Fri Apr 15 16:50:18.618500 2022] [mpm_winnt:notice] [pid 11324:tid 504] AH00428: Parent: child process 8824 exited with status 3221225725 – Restarting.
[Fri Apr 15 16:50:20.928335 2022] [ssl:warn] [pid 11324:tid 504] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Fri Apr 15 16:50:21.724802 2022] [mpm_winnt:notice] [pid 11324:tid 504] AH00455: Apache/2.4.43 (Win64) OpenSSL/1.1.1g PHP/7.4.8 configured – resuming normal operations
[Fri Apr 15 16:50:21.724802 2022] [mpm_winnt:notice] [pid 11324:tid 504] AH00456: Apache Lounge VC15 Server built: Apr 22 2020 11:11:00
[Fri Apr 15 16:50:21.724802 2022] [core:notice] [pid 11324:tid 504] AH00094: Command line: ‘C:\Website Test\Local Website\apache2\bin\httpd.exe -d C:/Website Test/Local Website/apache2 -f C:/Website Test/Local Website/apache2\conf\httpd.conf’
[Fri Apr 15 16:50:51.582148 2022] [mpm_winnt:notice] [pid 11324:tid 504] AH00418: Parent: Created child process 14348
[Fri Apr 15 16:50:52.545079 2022] [ssl:warn] [pid 14348:tid 592] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Fri Apr 15 16:50:52.701875 2022] [ssl:warn] [pid 14348:tid 592] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Fri Apr 15 16:50:59.604309 2022] [mpm_winnt:notice] [pid 14348:tid 592] AH00354: Child: Starting 64 worker threads.
[Fri Apr 15 16:51:34.560148 2022] [mpm_winnt:notice] [pid 11324:tid 504] AH00428: Parent: child process 14348 exited with status 3221225725 – Restarting.
[Fri Apr 15 16:51:34.837005 2022] [ssl:warn] [pid 11324:tid 504] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Fri Apr 15 16:51:35.274243 2022] [mpm_winnt:notice] [pid 11324:tid 504] AH00455: Apache/2.4.43 (Win64) OpenSSL/1.1.1g PHP/7.4.8 configured – resuming normal operations
[Fri Apr 15 16:51:35.274243 2022] [mpm_winnt:notice] [pid 11324:tid 504] AH00456: Apache Lounge VC15 Server built: Apr 22 2020 11:11:00
[Fri Apr 15 16:51:35.274243 2022] [core:notice] [pid 11324:tid 504] AH00094: Command line: ‘C:\Website Test\Local Website\apache2\bin\httpd.exe -d C:/Website Test/Local Website/apache2 -f C:/Website Test/Local Website/apache2\conf\httpd.conf’

Also @jota , I found out about the " netstat -b -a -n " - command through the link you send above and figured, that it might have something to do with the port already being used maybe?

So I got the following outputs on port 80 and 443, but not perfectly sure what it means or says…maybe it might help you in recognizing the problem. Thanks.

Output:

Proto Local Address Foreign Address State
TCP 0.0.0.0:80 0.0.0.0:0 LISTENING
[httpd.exe]
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
RpcEptMapper
[svchost.exe]
TCP 0.0.0.0:443 0.0.0.0:0 LISTENING
[httpd.exe]
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
Can not obtain ownership information

… … …

[spoolsv.exe]
TCP 0.0.0.0:49674 0.0.0.0:0 LISTENING
Can not obtain ownership information
TCP 127.0.0.1:80 127.0.0.1:53613 TIME_WAIT
TCP 127.0.0.1:83 0.0.0.0:0 LISTENING
[KMSUPD.exe]

Did you start the services using the control panel?

https://docs.bitnami.com/installer/faq/windows-faq/administration/control-services-windows/

Yes I did, and both servers are ‘running’.

This is also where I found the Apache error log.

Hi @JordyMDP,

If the services are running and you can’t access the app, it means that there is a problem with the app itself. I didn’t see any error in the lines you posted above so please ensure you are using the correct port to access the application and contact WordPress to get more information about the errors you see when accessing it.

Hi @jota ,

Do you know if its possible to extract te WP files from Bitnami, re-install Bitnami and than restore the WP files?

Than would also be a sort of work-around.

Please let me know.
Hope to hear from you soon.

You will need to create a backup of the database and copy the files under installdir/apps/wordpress/htdocs and then restore the database and the files.

https://docs.bitnami.com/installer/apps/wordpress/administration/backup-restore-mysql-mariadb/

For more information about additional steps to perform when restoring the files, please contact the WordPress support team

I have found the wordpress folder containing the htdocs folder and saved it.

Do you think its possible to just copy, save and paste the mysql folder? Or will it be necessary to use the Bitnami WordPress Stack Application (commandline)?

It seems you could copy the data directory and restore it in a fresh installation but I do not assure this will work. To avoid issues, I suggest you install the same Bitnami WordPress version you had. You will need to stop the database, replace the data directory and start the database server again.

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