Lightsail Instance problems - unreachable

Keywords: WordPress - AWS - Technical issue - Application configuration

bnsupport ID: 202e0185-0427-398d-a02d-9186f0e0e2bc

bndiagnostic output:

? Apache: Found possible issues
? Resources: Found possible issues
? Php: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/
https://docs.bitnami.com/general/apps/wordpress/configuration/configure-phpfpm-processes/

bndiagnostic failure reason: The documentation did not make any significant change

Description:
For some reason my WP instance in Lightsail becomes unreachable. I tried the doing the changes in the articles but the problem continues. I even disabled pagespeed but it didn’t help. I’m still able to access the instance via SSH, but can’t reach the site on the browser. The only way to fix is to stop-start the instance. If I just reboot the problem continues. Any help would be greatly appreciated.

Hello @imerial2,

Our diagnostic tool detected that your instance has very little free/available memory with a lot of swap memory:

-----------------------------------
Display amount of free and used memory in the system
-----------------------------------
Running: free -m
In: /opt/bitnami

Output:

              total        used        free      shared  buff/cache   available
Mem:            983         701          70          66         210          75
Swap:           634         198         436

I suggest you to increase your instance’s memory and check whether that solves the issue:

https://docs.bitnami.com/aws/faq/administration/change-server-type/

Regards,
Francisco de Paz