Landing Page on Mautic - not able to upload images - Error Log attached

shiv_m 2016-12-14 16:02:25 UTC #1

We have installed Mautic on AWS. We tried to add image to the landing page and the following happens -

We can upload a new image and it is seen in the landing page. We are able to preview and everything looks fine.
However, when we publish it and then log out and log back in - the image is not there. It just shows the image placeholder but no image.
When we try selecting the image from the folder, it gives an error message - Something went wrong. Please try again later.

Would appreciate if anyone has a resolution to this.

Thanks,
Shiv

jsalmeron 2016-12-15 11:20:06 UTC #2

Hi,

In order to check the issue, could you provide us the following log file?

/opt/bitnami/apache2/logs/error_log

Best regards,

Javier J. Salmerón

shiv_m 2016-12-16 12:59:39 UTC #3

The error log is below. Not sure whether this is related to the issue. But please check.

[Fri Dec 16 11:28:46.114286 2016] [pagespeed:error] [pid 1794:tid 140225648785152] [mod_pagespeed 1.9.32.14-0 @1794] Slow read operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v2/augentia.com/http,3A/,2Fmc.augentia.com/app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/link.js,3Fvf9c6d124,: 62.264ms; configure SlowFileLatencyUs to change threshold\n
[Fri Dec 16 11:28:47.036886 2016] [pagespeed:error] [pid 1794:tid 140225648785152] [mod_pagespeed 1.9.32.14-0 @1794] Slow read operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v2/augentia.com/http,3A/,2Fmc.augentia.com/app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/font_family.js,3Fvf9c6d124,: 61.005ms; configure SlowFileLatencyUs to change threshold\n

Am also attaching the screenshot that I am getting of the error.

Thanks,
Shiv

silvio 2016-12-19 14:18:31 UTC #4

Hi Shiv,

We were able to reproduce the issue. We are going to work on fixing it and we will let you know any news about it.

Thanks for reporting it.

Best regards,
Silvio Fernández

kimsguide 2016-12-26 14:23:29 UTC #5

Hi Silvio,

Did you find the solution! I have same problem, but no idea how I can fix it!

Thanks!

silvio 2016-12-27 11:32:46 UTC #6

Hi @kimsguide,

Our team is working in the solution. At this time I cannot provide you an ETA.

We will let you know as soon as it was fixed.

Best regards,
Silvio Fernández

faizan 2017-02-10 08:37:55 UTC #7

HI @silvio

I am still facing the bug, have you guyz found any solution.

@shiv_m Did you guyz found any solution.

I need help

Thanks,
Faizan

tomasp 2017-02-13 15:07:46 UTC #8

Hello @faizan,

I am afraid that we couldn't find the issue yet. Please take into account that we have limited resources and a very large app catalog. We do our best to keep the applications up-to-date and to fix any possible issue.

Regards,
Tomas

dz1 2017-03-17 17:59:31 UTC #9

Any resolution to this yet? I am experiencing the same bug.

silvio 2017-03-20 13:47:54 UTC #10

Hi,

we have this task on our board, unfortunately we have cannot work on it yet.

Best regards,
Silvio Fernández

vinimedeiros 2017-04-20 07:33:21 UTC #11

Hi,

I also have the same problem, is there any solution?

Thanks.
Vinicius Medeiros.

tomasp 2017-04-21 14:49:56 UTC #12

Hi,

It seems this issue is still not fixed on Mautic 2.7.1. You can check the following GitHub issue:

However, I was able to add images properly when they are included from URL and not uploaded to the server.

Also, I found some issues with the pagespeed cache so I recommend to disable it:

https://docs.bitnami.com/aws/components/pagespeed/#how-to-disable-pagespeed

Tomas

Bitnami provides free all-in-one installers, virtual machines and cloud images for popular open source applications. Get them now!