Just installed Bitnami redmine stack. Thin_redmine and Thin_redmine2 wont start

Cyoor 2021-02-07 12:57:29 UTC #1

Keywords: Redmine - Windows - Technical issue - Other
bnsupport ID: 02364cb7-a710-9a7e-1d7b-62a6036981fe
Description:
To start I need to say that I am totally new to bitnami and I am not sure I fully understand what it is. I am guessing that it runs a stack of viritual machines (please correct me if I am wrong). Anyway I installed it since I didnt want to mess with the regular setup of redmine that is quite messy on a windows machine.

I just installed bitnami redmine stack 4.1.1.7 for Windows. The installation seem to have gone well, but when I tried to go to redmine using http://127.0.0.1/redmine/ I got to a page with a message: "Your application is not available" explaining that it could be because I just installed it and so on, so I waited for a while and when I realized that it would probably never start I opened the Bitnami Redmine stack manager tool and had a look at "Manage servers" where both "Thin_redmine" and "Thin_redmine2" had the status "Stopped".
I tried to start them again, but after like 15 seconds they went back to "stopped".

All it says in the "Server Events" is the the following:
Starting Thin_redmine...
thin_redmine started
Starting Thin_redmine2...
thin_redmine2 started

Is there anything I have not done in the setup or why isnt it starting like it should?
It would be nice if someone could help me figure out what to do.

As I said I am quite new to bitnami and dont really know how it works, but I am a programmer, so I should be able to follow any instructions you send my way as long as they explain what I should do (and preferably why).

Thanks in advance.

michiel 2021-02-08 11:10:22 UTC #2

Hi @Cyoor,

Bitnami prepackages and configures open source applications and makes it easy to install on different platforms like Windows, OSX and Linux and cloud providers. Bitnami installations are self contained, meaning that they use their own underlying components like (MySQL, PHP etc) with their latest versions.

Regarding the error, would you mind stopping all the services in the application's window manager and uninstall it completely? Then, reinstall it and check if it works? If it doesn't work, can you check the latest installation log for any errors? You can find the installation log in the user temp folder (just type %temp% in the file explorer. The installation log is called: "installbuilder*.log".

Best regards,
Michiel

Cyoor 2021-02-08 15:12:02 UTC #3

Hi @michiel !
Thanks for your answer!

I stopped the services, uninstalled bitnami (using the bitnami uninstall and then completely removed it using windows apps & features since everything didnt seem to go away with the built in uninstall).
Then I reinstalled it from scratch with the same result.

I got a lot of error messages that I could find in the log file (its 361kB, so I might have missed some, but these stood out)

Error messages

[16:25:55] [mysql:folder] Running action list...
Unpacking files
Executing C:\Bitnami\redmine-4.1.1-7/php/vcredist_x64_2017.exe /q
Script exit code: 1638

Script output:

Script stderr:
Program ended with an error exit code

Executing C:\Bitnami\redmine-4.1.1-7/apache2/vcredist_x64_2015.exe /q
Script exit code: 1638

Script output:

Script stderr:
Program ended with an error exit code

Error running C:\Bitnami\redmine-4.1.1-7/apache2/vcredist_x64_2015.exe /q: Program ended with an error exit code
Executing C:\Bitnami\redmine-4.1.1-7/apache2/vcredist_x64_2017.exe /q
Script exit code: 1638

Script output:

Script stderr:
Program ended with an error exit code

Error: Mysql2::Error: Table 'bitnami_redmine.roles' doesn't exist: SHOW FULL FIELDS FROM roles
Default configuration data was not loaded.

Script stderr:
[DEPRECATED] The --path flag is deprecated because it relies on being remembered across bundler invocations, which bundler will no longer do in future versions. Instead please use bundle config set path 'vendor/bundle', and stop using this flag
[DEPRECATED] The --without flag is deprecated because it relies on being remembered across bundler invocations, which bundler will no longer do in future versions. Instead please use bundle config set without 'development test sqlite', and stop using this flag
[DEPRECATED] The --binstubs option will be removed in favor of bundle binstubs
rake aborted!
SyntaxError: C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/db/migrate/001_setup.rb:290: invalid multibyte char (UTF-8)
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.4.2/lib/active_support/dependencies.rb:291:in require' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.4.2/lib/active_support/dependencies.rb:291:inblock in require'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.4.2/lib/active_support/dependencies.rb:257:in load_dependency' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.4.2/lib/active_support/dependencies.rb:291:inrequire'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:986:in load_migration' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:982:inmigration'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:977:in disable_ddl_transaction' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1350:inuse_transaction?'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1342:in ddl_transaction' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1291:inexecute_migration_in_transaction'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1263:in block in migrate_without_lock' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1262:ineach'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1262:in migrate_without_lock' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1210:inblock in migrate'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1363:in with_advisory_lock' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1210:inmigrate'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1036:in up' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/migration.rb:1011:inmigrate'
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/tasks/database_tasks.rb:172:in migrate' C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.4.2/lib/active_record/railties/databases.rake:60:inblock (2 levels) in '
C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/vendor/bundle/ruby/2.5.0/gems/rake-13.0.1/exe/rake:27:in `'
Tasks: TOP => db:migrate
(See full trace by running task with --trace)

Executing C:\Bitnami\REDMIN~1.1-7\apache2\scripts\SERVIC~2.BAT STOP
Script exit code: 0

Script output:

Script stderr:
The 'redmineApache' service is stopping.
The 'redmineApache' service has stopped.

Cyoor 2021-02-08 15:48:34 UTC #5

Worth noting is that it says the following:
SyntaxError: C:/Bitnami/redmine-4.1.1-7/apps/redmine/htdocs/db/migrate/001_setup.rb:290: invalid multibyte char (UTF-8)

at that line in that file the following is located (with some info redacted):

user = User.new :firstname => "My full namé",
:lastname => "Admin",
:mail => "my.full@email.address", :language => "en",
:mail_notification => true,
:status => 1

In my name i have the letter é and that is probably causing at least some of the problems causing this error.
I would however perfer to be able to use my name in redmine and not have the the database break every time I do so.

I will try to reinstall it without using that char to see what happens for now at least, but I see this as a major problem if I can't spell my name. =(

(By the way, how do I edit messages on this board?)

Cyoor 2021-02-08 16:50:52 UTC #6

Yep it was my name that was the problem.

To be honest I see this as a major bug when the installation finishes as it should but things wont work just because I have entered the "wrong" name.

The problem that regular characters often used in names are not allowed should be the part addressed here, but
if a character is not allowed it should not even be allowed to be entered in the first place if the end result is that it makes the installation fail.

So now comes the next question: Where do I report bugs?

And thanks a lot @michiel for pointing me in the right direction with where to find the log files.

michiel 2021-02-09 11:09:17 UTC #7

Hi @Cyoor,

I'm glad to hear it's solved. Thanks for sharing. I recommend reporting the bug in the official Redmine forum:

https://www.redmine.org/projects/redmine/boards

Regards,
Michiel

system 2021-02-23 11:09:24 UTC #8

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