JQuery Error due to Theme Conflict

skinwalamds 2017-02-14 18:01:25 UTC #1

[IMPORTANT, please fill the questions]

Application name and version: Wordpress 4.7.1
Is it an installer, cloud image or virtual machine?: Aws Ami Bitnami Wordpress
Operative system/Platform (Linux, Windows, OSX)(x86/x64): Linux
Was it installed as the root user? yes
Is there anything you've done and/or tried with the application before posting here?
We have tried disabling every plugin but still the problem exist.

It seems to be a problem with conflict with the nitro theme as I have tried installing the same plugin with a different theme on a different server , there it is running properly.

Even I tried to install a fresh copy of wordpress and then installing nitro theme and the plugin on a new server but again the same problem persists.

I very sure that either the problem is with the nitro theme or it is with some plugins that nitro theme use.
How can I find and remove this error. Please help!

These are the reference screenshots to the errors occured :

ps. If you need any more details for better understanding the issue ,please reply to us.

We assume you are using Bitnami to deploy your application.
Describe here your question/suggestion/issue and how to reproduce it.

jariza 2017-02-15 15:45:39 UTC #2

Hello @skinwalamds

The error you're obtaining is complaining about error in the code. A bad formed JSON file somewhere and a problem to load some php file. How did you uninstall the plugin (please describe the steps followed)? What was the plugin you were getting jQuery errors from? Was it a different one?

Could you provide us with the following log files?

/opt/bitnami/apache2/logs/error_log
/opt/bitnami/apache2/logs/access_log

On the other hand, the JQMigrate error you obtained seems to be related with:

Best Regards,

Juan Ariza

skinwalamds 2017-02-16 10:24:52 UTC #3

The problem is not due to the w3Total cache plugin.
It seems to be generated due to the Theme that we have installed.
Woorockets Nitro theme.
There seems to be some conflict due to this theme but I can not figure out how to resolve this problem.
Can you help how can I find and resolve the problem.

And here are the logs

tomasp 2017-02-17 14:46:52 UTC #4

Hello @skinwalamds,

I am sorry to tell you that there in not much that we can do here. As you pointed out, it seems an incompatibility issue between the theme and the plugin and we cannot try to reproduce the issue ourselves as the theme is a paid one.

I recommend you to contact the theme developer. Maybe they are already aware of the issue.

Regards,
Tomas

Bitnami provides free all-in-one installers, virtual machines and cloud images for popular open source applications. Get them now!