Job for bitnami.service failed because the control process exited with error code. See "systemctl status bitnami.service

ramses72 2020-12-17 19:27:41 UTC #1

Keywords: LAMP/MAMP/WAMP - AWS - Technical issue - Other
bnsupport ID: a91c1b3d-725a-e3a5-8edd-73c57aae227e
Description:
Unable to restart BITNAMI instance . Application displays this site cannot be reached IP refused to connect . No specific error message after running BITNAMI support tool.

a91c1b3d-725a-e3a5-8edd-73c57aae227e

jota 2020-12-18 10:06:04 UTC #2

Hi @ramses72,

Can you run this command to try to start the services?

sudo /opt/bitnami/ctlscript.sh restart

Thanks

ramses72 2020-12-18 12:12:51 UTC #3

The error I received “Job for bitnami.service failed because the control process exited with error code.=0ASee "systemctl status bitnami.service” happened when running the command

jcarmona 2020-12-21 08:35:43 UTC #4

Hi @ramses72

Could you please try running the following commands to figure out what is happening?

$ systemctl status bitnami.service
$ journalctl -xe

Best regards,
Jose Antonio Carmona

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ramses72 2020-12-21 15:36:56 UTC #5

Hi@jcarmona

Running. : $ systemctl status bitnami.service. I can see that the BITNAMI service is running and ACTIVE
$ journalctl -xe shows
A session with the ID 294 has been terminated.
Connection closed by authenticating user root IP Adress XXX. Port Number xxx

I was able to restart the instance by commenting out
#IncludeOptional "/opt/bitnami/apache/conf/vhosts/*.conf" in my conf directory . I created SSL certificate for my site usinf Certbot LetsEncrypt and I followed directions to enable HTTPS support with APACHE on this article https://docs.bitnami.com/bch/apps/wordpress/administration/enable-https-ssl-apache/

But I am still unable to access my site and I am getting error message the site can't be reached www.mysite.com refuse to connect .

I am still not able to access my website and after running BITNAMI support tool again I get the code below
ffbb336d-f204-e279-bc99-6418c4816023

I need help ASAP as I cant figure out whats going on after spending 2 days reading through all your documentation.

Thank You !

ramses72 2020-12-22 02:40:42 UTC #7

After troubleshooting the issue for hours I came up with a new error message :

AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
It does look like it's an issue with my .htaccess file causing a redirect loop . The error instructs to use LogLevel debug' to get a backtrace but I am not sure how to enable that option.

Please see my .htaccess below
RewriteEngine On
RewriteBase /
RewriteRule ^index.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ./index.php [L]

RewriteEngine On
RewriteCond %{HTTP_HOST} ^(www.)?mysite.com
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://www.mysite.com/$1 [R,L]

ramses72 2020-12-22 02:35:09 UTC #8

After troubleshooting the issue for hours I came up with a new error
message :

It does look like it's an issue with my .htaccess file causing a
redirect loop . The error instructs to use LogLevel debug' to get a
backtrace but I am not sure how to enable that option.

Please see my .htaccess below

RewriteEngine On

RewriteBase /

RewriteRule ^index.php$ - [L]

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteRule ./index.php [L]

RewriteEngine On

RewriteCond %{HTTP_HOST} ^(www.)?mysite.com

RewriteCond %{SERVER_PORT} 80

RewriteRule ^(.*)$ https://www.mysite.com/$1 [R,L]

Thanks !

jcarmona 2020-12-22 13:15:22 UTC #9

Hi @ramses72

RewriteCond %{HTTP_HOST} ^(www.)?mysite.com
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://www.mysite.com/$1 [R,L]

This condition here is more likely the one causing trouble. First line tells that if the HTTP host is either www.mysite.com or mysite.com you are going to redirect to https://www.mysite.com/.

However, notice that there is no HTTPS_HOST variable to use in the htaccess file, so HTTP_HOST will evaluate to www.mysite.com again when redirected to HTTPS, thus causing the infinite loop.

It seems to me that you are trying to force HTTPs redirection, which is cover in this guide:
https://docs.bitnami.com/aws/infrastructure/lamp/administration/force-https-apache/

Could you please give it a try?

Best regards,
Jose Antonio Carmona

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ramses72 2020-12-22 15:24:44 UTC #10

I already tried to force redirection using https://docs.bitnami.com/aws/infrastructure/lamp/administration/force-https-apache/ but unfortunately it didn't work . I followed all the instructions in the article but I can't restart the Apache server afterwards. That's when I got the error message Job for bitnami.service failed because the control process exited with error code.See "systemctl status bitnami.service" and "journalctl -xe" for details and to resolve this error I had to comment out #Include "/opt/bitnami/apache/conf/vhosts/*.conf" under conf/httpd.conf .
As of right now if I comment out Include "/opt/bitnami/apache/conf/vhosts/ under conf/http.conf I am able to restart the server but when I browse to the site I get NOT Found The requested URL was not found on this server.
But I can see the SSL padlock showing the SSL certificate was correctly installed . I just need to have the correct .htaccess .
Removing below to stop redirect loop isn't working either .RewriteCond %{HTTP_HOST} ^(www.)?mysite.comRewriteCond %{SERVER_PORT} 80RewriteRule ^(.*)$ https://www.mysite.com/$1 [R,L]

ramses72 2020-12-22 15:24:14 UTC #11

Hello @jcarmona

See "systemctl status bitnami.service" and "journalctl -xe" for details and
to resolve this error I had to comment out #Include
"/opt/bitnami/apache/conf/vhosts/*.conf" under conf/httpd.conf .

As of right now if I comment out Include "/opt/bitnami/apache/conf/vhosts/
under conf/http.conf I am able to restart the server but when I browse to
the site I get NOT Found The requested URL was not found on this server.

But I can see the SSL padlock showing the SSL certificate was correctly
installed . I just need to have the correct .htaccess .

Removing below to stop redirect loop isn't working either .

RewriteCond %{HTTP_HOST} ^(www.)?mysite.com RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://www.mysite.com/$1 [R,L]

jcarmona 2020-12-23 12:07:11 UTC #12

Hi again @ramses72

Okay so first things first, let's try to tackle the issue with the #Include "/opt/bitnami/apache/conf/vhosts/*.conf", shall we?

If commenting that line out in your conf/httpd.conf (which is the main Apache configuration file) makes it so that Apache is able to start, I see a clear indicator to where the issue might be.

I have checked the files under the /opt/bitnami/apache/conf/vhosts/ directory and spotted a xxxxx-vhost.conf file, which contains the following:

<VirtualHost 127.0.0.1:80 _default_:80>
...
Include "/opt/bitnami/apache2/conf/vhosts/htaccess/xxxxx-htaccess.conf"

I have checked that the permissions for both files are set to:

apache/conf/vhosts:
...
drwxrwxr-x 2 bitnami root    4096 Dec 18 18:20 htaccess
-rw-r--r-- 1 root    root     340 Dec 17 17:58 xxxxx-vhost.conf

apache/conf/vhosts/htaccess:
...
-rw-r--r-- 1 root    root  345 Dec 18 18:20 xxxxxx-htaccess.conf

Could you please change them to be owned by the bitnami user and grant write permissions to the root group (the same settings as the other ones). You can do that by running:

$ sudo chown bitnami /opt/bitnami/apache/conf/vhosts/xxxxxx-vhost.conf
$ sudo chmod g+w /opt/bitnami/apache/conf/vhosts/xxxxx-vhost.conf

$ sudo chown bitnami /opt/bitnami/apache2/conf/vhosts/htaccess/xxxxxxx-htaccess.conf
$ sudo chmod g+w /opt/bitnami/apache2/conf/vhosts/htaccess/xxxxxxx-htaccess.conf

After that, uncomment the Include statement in the conf/httpd.conf and run the following command:

$ sudo /opt/bitnami/apache2/bin/apachectl -t
Syntax OK

If there is any syntax problem, this will hint us in the right direction.

Best regards,
Jose Antonio Carmona

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Unable to access site hosted in AWS lightstail LAMP stack with BITNAMI

ramses72 2020-12-23 13:54:57 UTC #13

Good morning @jcarmona

Thanks for the updates . Would you please edit and hide server name and IP address in your response ?

I did follow your instructions and after granting permissions to the root group and running
sudo /opt/bitnami/apache2/bin/apachectl -t

I got the following error :

AH00526: Syntax error on line 3 of /opt/bitnami/apache2/conf/vhosts/htaccess/servername-htaccess.conf:
RewriteBase: only valid in per-directory config files
After I commented out RewriteBase / on line three I got syntax OK when rerunning the command.

I was able to restart the apache server with no errors but I am still unable to access my site and the error logs shows below :

[Wed Dec 23 13:39:26.549871 2020] [mpm_event:notice] [pid 4367:tid *********************888] AH00491: caught SIGTERM, shutting down
[Wed Dec 23 13:39:38.103456 2020] [mpm_event:notice] [pid 9878:tid ****************144] AH00489: Apache/2.4.43 (Unix) OpenSSL/1.1.1d configured -- resuming normal operations
[Wed Dec 23 13:39:38.103581 2020] [core:notice] [pid 9878:tid ****************144]] AH00094: Command line: '/opt/bitnami/apache/bin/httpd -f /opt/bitnami/apache/conf/httpd.conf
-D FOREGROUND'

Thank You !

Ibone 2020-12-24 10:21:59 UTC #15

Ibone 2020-12-28 07:48:11 UTC #16

Ibone 2020-12-28 07:52:20 UTC #17

Hi @ramses72,

the page gives a 500, something appears in the Apache? logs, could you run bnsupport again?

Regards,
Ibone.

ramses72 2020-12-28 13:45:46 UTC #18

Hello @Ibone

Thanks for reopening the case . Yes the page gives a 500 .
After further troubleshooting it does look like I am having some issue with Yii Framework

I am trying to move KMRS from Godaddy hosting to AWS using AWS lightstail on a Linux/UNIX BITNAMI instance running on Apache server.

All the files and database have been migrated successfully to my new AWS instance and SSL certificate was successfully created using LetsEncrypt (CERTBOT) .

I am using AWS MySQL database (8.0.21) and was able to connect successfully to my DB with MySQL workbench but for some reason I am unable to access my site is unavailable. I get error : yoursite is currently unable to handle this request HTTP ERROR 500.

Looking at the error logs it looks like an issue with the Yii FrameworkPHP Fatal error: Uncaught CDbException: CDbConnection failed to open the DB connection. in /opt/bitnami/apache/htdocs/yiiframework/db/CDbConnection.php

Full error:
PHP Fatal error: Uncaught CDbException: CDbConnection failed to open the DB connection. in /opt/bitnami/apac
he/htdocs/yiiframework/db/CDbConnection.php:405\nStack trace:\n#0 /opt/bitnami/apache/htdocs/yiiframework/db/CDbConnection.php(3
47): CDbConnection->open()\n#1 /opt/bitnami/apache/htdocs/yiiframework/db/CDbConnection.php(325): CDbConnection->setActive()\n#2
/opt/bitnami/apache/htdocs/yiiframework/base/CModule.php(394): CDbConnection->init()\n#3 /opt/bitnami/apache/htdocs/yiiframework/base/CModule.php(103

After running the support tool I got : edb1ce60-a484-4ff7-4a86-c78f770e8e01

Thanks for your help !

ramses72 2020-12-28 13:51:46 UTC #19

Thanks for reopening the case . Yes the page gives a 500 .
After further troubleshooting it does look like I am having some issue with Yii Framework

I am trying to move my application from Godaddy hosting to AWS using AWS lightstail on a Linux/UNIX BITNAMI instance running on Apache server.

All the files and database have been migrated successfully to my new AWS instance and SSL certificate was successfully created using LetsEncrypt (CERTBOT) .

Looking at the error logs it looks like an issue with the Yii FrameworkPHP Fatal error: Uncaught CDbException: CDbConnection failed to open the DB connection. in/opt/bitnami/apache/htdocs/yiiframework/db/CDbConnection.php

Full error:
PHP Fatal error: Uncaught CDbException: CDbConnection failed to open the DB connection
in /opt/bitnami/apache/htdocs/yiiframework/db/CDbConnection.php:405\nStack trace:\n#0 /opt/bitnami/apache/htdocs/yiiframework/db/CDbConnection.php(3
47): CDbConnection->open()\n#1 /opt/bitnami/apache/htdocs/yiiframework/db/CDbConnection.php(325): CDbConnection->setActive()\n#2
/opt/bitnami/apache/htdocs/yiiframework/base/CModule.php(394): CDbConnection->init()\n#3 /opt/bitnami/apache/htdocs/yiiframework/base/CModule.php(103

After running the support tool I got : edb1ce60-a484-4ff7-4a86-c78f770e8e01

Thanks for your help !

Ibone 2020-12-28 15:32:24 UTC #20

Hi @ramses72,

I saw that you open a new topic about this https://community.bitnami.com/t/php-fatal-error-uncaught-cdbexception-cdbconnection-failed-to-open-the-db-connection-in-opt-bitnami-apa-che-htdocs/90339
See the answer there.

Is there anything else to comment on this topic?

Regards,
Ibone.

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