I'm so sorry for the delay in getting back to you. We lost track of this community ticket and that's why it took so long. I have some questions about your installation, can you reply them?
This confused me, the error message mentions "OS appears to be: LINUX" but you said that you are using Windows. From the ticket you opened in Help Desk, it seemed that you were using AWS, can you let us know what you are using?
You also said this in the Help Desk ticket:
I set up a Jenkins account but not able to run selenium scripts in the normal way in which we run it
Could you please let us know more information about all the steps you performed to configure the AWS machine and Jenkins to use Selenium and the different drivers. The more specific you are, the easier for us the reproduce your configuration.
Thank you and sorry for the delay.