Keywords: Magento - AWS - Technical issue - Upgradebnsupport ID: 105e89b1-80fe-d19a-26fb-5c425cb8c29eDescription: Hi,
When I try to update magento I am unable to do so. It gets stuck. Kindly support.
Bitnami Support ticket: 105e89b1-80fe-d19a-26fb-5c425cb8c29e
Could you give more details regarding the error you are getting? Are you following the steps from the following guide:
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I’ve tried doing this, but I get stuck on the update. It doesn’t move ahead. Kindly support.
Could you send a screenshot of the page when it's stuck?
I am now getting the error: Error 503 Backend fetch failed Backend fetch failed
Varnish cache server
Could you try to restart the application?
And then run the bnsupport tool again to get the updated information? Could you also describe the exact steps you followed before the issue occurred?
I ran the update but it is stuck on this:
[2019-01-08 18:05:52 UTC] Job "setup:maintenance:enable " has started
Enabled maintenance mode
[2019-01-08 18:05:52 UTC] Job "setup:maintenance:enable " has been successfully completed
[2019-01-08 18:05:52 UTC] Job "setup:cache:disable " has started
Changed cache status:
config: 1 -> 0
layout: 1 -> 0
block_html: 1 -> 0
collections: 1 -> 0
reflection: 1 -> 0
db_ddl: 1 -> 0
eav: 1 -> 0
customer_notification: 1 -> 0
config_integration: 1 -> 0
config_integration_api: 1 -> 0
full_page: 1 -> 0
translate: 1 -> 0
config_webservice: 1 -> 0
[2019-01-08 18:05:52 UTC] Job "setup:cache:disable " has been successfully completed
Could you run the bnsupport tool again and send me the output code?
I ran the update again and here's my support code:
Also I am unable to update to Magento 2.3.0 and here's the error that I get:
A colleague will contact you soon to help you with this issue.
Looking forward for your support.
Awaiting support from your colleague.
Been waiting for your colleague to respond. Looking forward for your support.