Issue with SAML

ashu.kulkarni94 2019-04-25 06:20:45 UTC #1

Keywords: OpenEdX - Linux - Technical issue - Secure Connections (SSL/HTTPS)
bnsupport ID: bitnami-edx-info-20190425-114455-7837
Description:
We have installed bitnami open edX hawthorn instance.
We want to add the SAML third party authentication (with university ADFS)
We have followed the steps given in https://edx.readthedocs.io/projects/edx-installing-configuring-and-running/en/latest/configuration/tpa/
But we are not able to add the application metadata file into the main ADFS server as it gives http error. The metadata file contains the assertion consumer url as http and not https.
Request your help in this as we are stuck with this issue past few days.

jota 2019-04-25 07:36:51 UTC #2

Hi @ashu.kulkarni94,

We have this section in our documentation that explains how to enable third-party authentication methods in the Bitnami edX solution, did you take a look at it?

https://docs.bitnami.com/aws/apps/edx/administration/enable-third-party-auth/

Thanks

ashu.kulkarni94 2019-04-25 08:28:07 UTC #3

Hi @jota,

Yes, we have followed the steps given in the document.
But not able to fix this issue with SAML

jdrios 2019-04-25 10:15:17 UTC #4

Hi @ashu.kulkarni94

I have notified the team about this and they will help you to dig into the issue.

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jsalmeron 2019-04-29 09:15:18 UTC #5

Hi,

It seems that the bnsupport id that you provided is incorrect. Could you execute the tool again and paste the correct id that the application returns?

Best regards,

Javier J. Salmerón

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ashu.kulkarni94 2019-04-30 13:01:28 UTC #6

Hi @jsalmeron,

After i run the bitnami support tool, it will the following message:
The support bundle file was successfully created, but the automatic upload to bitnami servers failed. You will need to upload it to your bitnami support ticket manually.

Request your inputs on this.

Thank you.

jsalmeron 2019-05-01 08:37:13 UTC #7

Hi,

It seems that the upload to our servers failed. Could you upload the bundle to a storage service like drive or dropbox and share a link here?

Best regards,

Javier J. Salmerón

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system 2019-05-15 08:37:24 UTC #8

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