Installed the stack twice, now first stack won't start

kperoni 2019-09-27 15:07:45 UTC #1

Keywords: Magento - Windows - Technical issue - Other
Description:
Hello, I did something stupid when installing the new stack. I installed the stack using the installer (bitnami-magento-2.2.6-2-windows-installer.exe) for my first site in the folder c:/xampp. Then (many months later) I renamed the folder to xampp-site1 and installed the stack again in c:/xampp. With the old installer it used to be that you could simply rename the folders and it would work fine. But now when I rename second installation folder to xampp-site2 and the first folder back to xampp and try to start Apache it won't start, no meaningful error messages. I would simply start over but I already did a lot of work on both instances. Is there a way to fix this without starting over?

michiel 2019-09-30 07:06:23 UTC #2

To make it work you could search through all the Apache configuration files for occurrences of the old folder name and replace that with the new folder name. I can help you with that. We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

Please, click on if you think my answer was helpful

kperoni 2019-09-30 16:07:04 UTC #3

Hi @michiel, thank you for helping me.

I have tried to run the support tool located at c:/xampp/bnsupport/bnsupport-0.7.14-windows.exe but it exits with an error "Error writing file C:/Users/Dev/Desktop/bnsupport-7f14b05c5de2e186/bitnami-magento-info-20190930-115141-4076/permissions/letsencrypt.permissions The application will exit now." This has happened even when running it with administrator privileges.

I'm not sure changing the folder names in the configuration will help because even if I change the folder name back to the original c:/xampp the server will not start. I think the issue may be linked to the windows service that is created when the bitnami xampp installer first runs?

kperoni 2019-09-30 16:51:51 UTC #4

I have fixed the issue with the original installation of bitnami/xampp not starting the apache server. Seems I disabled the windows service instead of setting it to manual. Feeling a bit silly.. Anway, I just want to ask one question, is it possible to install another instance of the stack in a different folder like c:/xampp2 without breaking the first? I'm a bit nervous to try again.

jota 2019-10-01 06:59:46 UTC #5

Yes, it's possible. If you install the full Bitnami stack (that includes all the components and servers), the installer will ask you to set new ports when configuring those servers if the default ports are in use. That means that you need to ensure that your first installation is running properly so the second installer can detect that it can't use the default ports. The installer should ask you for that information before starting the real installation process, I mean, you will need to click on next some times and it will ask you for the information before telling you that it's ready to start the installation.

Happy to help!

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