In Bitnami Cloud hosting, How to manage Static IPs ? How to attach an IP to a Server ? AWS send me bill for using IP why

wholesalepeedika 2020-06-06 13:36:12 UTC #1

Keywords: OpenCart - AWS - Technical issue - Other
bnsupport ID: f7a43711-afcb-5332-6204-a22b95721236
Description:
hai Bitnami,

I am new in Bitnami and aws.

i followed the steps https://docs.bitnami.com/bch/get-started/#lp_tutorial_step3_step4

and Created a Cloud and 3 Servers. i set 2 static ip and one dynamic for these servers. and i delete two servers.

now i am using only one server which have static IP. Everything is working fine, but AWS sent me bill because i am using the elastic IP.

I tried to manage Static Ips in 'Bitnami Cloud Hosting', But when i click the "Manage Static IPs" Button it shows the following error message "Cloud Provider Error: AWS was not able to validate the provided access credentials" and now i can't mange the IPs.

aws saying elastic ip is free if it is attached to a server. In this case how i attach my ip to the server ?

when i delete a server which have static ip, will it automatically release the elastic IP ?

Thank you

Cloud Provider Error: AWS was not able to validate the provided access credentials

carlos 2020-06-08 12:35:35 UTC #2

Hi,

Please note that the elastic IP address associated to a server is not deleted automatically when you remove the server in Bitnami Cloud Hosting. We keep the IP just in case, as it may be associated to any domains you might want to reuse in a new server reassigning the IP back.

To prevent any elastic IP charges, you should delete any unattached IPs that you are no longer using. This can be done through the BCH clouds section or from the AWS console.

We are not able to reproduce the error that you are receiving in the "Manage Static IPs" section. We are thinking it might be a permission restriction in some of the regions. Could you please try to delete the IPs from the AWS console? You can follow these steps:

Go to the Elastic IPs AWS console section
Select the IPs no longer in use
Click the "Actions" dropdown
Click "Release Elastic IP Addresses"

If that process works properly. Can you please verify the cloud status keeps as "active" in the Clouds section of Bitnami Cloud Hosting if you select the cloud account in the list and click "refresh"? Does it still fail to open the "Manage Static IPs" after that refresh is performed?

wholesalepeedika 2020-06-08 13:17:43 UTC #3

Keywords: OpenCart - AWS - Technical issue - Other
bnsupport ID: f7a43711-afcb-5332-6204-a22b95721236
Description:
Hai, i am using Bitnami Cloud Hosing,

In 'Clouds' Section if i click on "Manage Static IPs" button, it shows the error "Cloud Provider Error: AWS was not able to validate the provided access credentials".

That is why i can't delete unwanted IPs.

i am using AWS free tire, but they are charging me because of i am using elastic ip which is not assigned to an instance. But i can't check it because of the error.

Actually i create one cloud and 3 servers in Bitnami Cloud Hosings. later l delete 2 servers. Now i am using 1 server and it is working fine. Only the problem, i can't manage the IPs

Please give a solution
Thank you

gongomgra 2020-06-09 17:30:51 UTC #4

Hi @wholesalepeedika,

Can you try removing the Elastic IP address from the AWS console as @carlos mentioned on his post?

Let us know if it worked for you

wholesalepeedika 2020-06-10 09:57:12 UTC #5

hi @carlos , @gongomgra
i followed these steps which you given me

*** Go to the Elastic IPs AWS console section**
*** Select the IPs no longer in use**
*** Click the "Actions" dropdown**
*** Click "Release Elastic IP Addresses"**

and i release the elastic IPs which i am not using.
My main issue solved.

but the in the cloud section of bitnami cloud hosting, there is still same error message shows while clicking the "Manage Static IPs" button.

it is not a big deal, because i can now manage IPs from AWS.
Anyway if it is possible, please solve the issue...

Thank you for your support

mattia 2020-06-15 16:06:30 UTC #6

Hi @wholesalepeedika,

Thanks a lot for reporting this.
We're going to try reproducing the issue and look for a fix.
We will reply back in this thread, as soon as we have news.

Best,
M.

mattia 2020-06-22 08:35:48 UTC #7

Hi @wholesalepeedika,

We deployed a fix for the problem the "Manage Static IPs" panel had. Unless there is a problem with all the regions you are using, the management panel should now work for the enabled version.
Please, feel free to try it and, in case it still shows issues, do not hesitate to reach out to us again.

Thanks a lot again for reporting it.

Best,
M.

wholesalepeedika 2020-06-23 05:22:23 UTC #8

Hi @gongomgra, @carlos, @mattia , "Manage Static IPs" issue solved. It is working in 'Bitnami Cloud Hosting' . Thank you for your support.

gongomgra 2020-06-23 06:58:05 UTC #9

Hi @wholesalepeedika,

Thanks for the info. I'm glad you fixed your issue! We will close this thread as solved. Please do not hesitate to open a new one with any other questions you may have.

gongomgra 2020-06-23 06:58:36 UTC #10

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