I launched AWS Bitnami image for mautic. The plugins are missing

ken3 2020-09-03 13:16:09 UTC #1

Keywords: Mautic - AWS - Technical issue - Other
Description:
The standard plugins are missing for mautic. I see them in /opt/bitnami/apps/mautic/htdocs/plugins. They don't show up in the plugins directory in mautic. I want to add plugins to mautic... I need to know how to fix it so the standard plugins are available and how to add plugins to which directory to add the plugins I need. i have ssh/scp access. See screenshot.

michiel 2020-09-07 11:08:01 UTC #2

Hi @ken3,

The following guide explains how to install Mautic plugins.

Regards,
Michiel

lifekochindia 2020-09-17 14:11:13 UTC #3

Hi @michiel,

I am also facing this issue on the latest Bitnami Mautic 3.1.0 on EC2.

I was able to find the exact error:

[2020-09-17 13:49:25] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\DBALException: "Unknown database type json requested, Doctrine\DBAL\Platforms\MySqlPlatform may not support it." at /opt/bitnami/apps/mautic/htdocs/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php line 436 {"exception":"[object] (Doctrine\DBAL\DBALException(code: 0): Unknown database type json requested, Doctrine\DBAL\Platforms\MySqlPlatform may not support it. at /opt/bitnami/apps/mautic/htdocs/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php:436)"} []

I have contacted Mautic Support and they said this is Bitnami specific issue. As the people who reported this issue, all had Mautic running via Bitnami stack.

Please help.

Thanks,
Dipen

Ibone 2020-09-18 07:09:02 UTC #4

Hi @lifekochindia,

In order to keep the forum as clean as possible and avoid mixing topics, could you please open a new case for this issue with all this information?

Regards,
Ibone

iabarca 2020-09-19 04:52:11 UTC #5

Help, I have the same problem, please help.

rcheesley 2020-09-19 19:27:08 UTC #6

Hi folks,

Looks like this might be due to an incorrect setting in the config file according to this comment: https://github.com/mautic/mautic/issues/9202#issuecomment-695346939 - that might give you some options to look at fixing before we're able to deploy a fix in core.

Ruth

Ibone 2020-09-21 10:05:16 UTC #7

Hi @rcheesley,

thanks for the update, If @lifekochindia and @iabarca want to try the change. We hope that the next version of Mautic comes with this fixed.

Regards,
Ibone.

faznar 2020-09-21 17:54:21 UTC #8

I'm having the same issue. Also, my problem is I cannot find those plugins online to upload them manually via FTP and install them.

Does anyone have the list of plugins to download?

faznar 2020-09-21 19:39:48 UTC #9

I just visited one of your documentation pages which states the following.

"To add custom plugins to Mautic, upload your plugin via FTP or some other protocol to the /opt/bitnami/apps/mautic/htdocs/plugins directory and it should then appear in the list of available plugins/integrations."

Ironically, when I FTP to that folder, I see the plugins but more ironically is that those are the plugins I want but there are not showing up in Mautic backend when login.

What I see instead, are plugins that are not located in the folder.

So I have plugins that show up in the interface that are not in that folder, and files once from that folder are not showing up.

I wonder if it has to do with file permissions.

Thanks, sorry for long post but I wanted to provide info to set replicate the issue,

faznar 2020-09-21 19:40:39 UTC #10

This is what I see instead.

Ibone 2020-09-22 09:24:18 UTC #11

Hi @faznar,

Your error's related to this post:

you could test if the given solution works.

Regards,
Ibone.

faznar 2020-09-22 18:08:58 UTC #12

Awesome, It worked!

The only note regarding the fix and the documentation is that I edited the local.php file instead of the congif.php suggested in the link.

I edited the variable in local.php from db_server_version = '5.5' to the actual version of my installation using MySQL -v command and entering the correct version. Saved, uploaded it, and now magically works!

Thanks!!

Ibone 2020-09-23 07:19:35 UTC #13

Hi @faznar,

I'm glad that works! Do not hesitate to write us back if you have any other questions.

Regards,
Ibone.

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