I cannot save configuration changes as an admin

faznar 2020-09-22 23:40:02 UTC #1

Keywords: Mautic - AWS - Technical issue - Permissions
Description:
Hi all,

I'm working on my new installation for Mautic. When I go to" configuration" as admin in Mautic I'm not allowed to save any changes made.

This is the message I get from the system when applying or saving the changes:

"The configuration file is not writable! Changes will not be saved."

Please advise.

Thanks.

File import stopped working

Ibone 2020-09-23 10:39:07 UTC #2

Hi @faznar,

Could you tell us what you want to change in the configuration?

Regards,
Ibone.

faznar 2020-09-23 16:27:32 UTC #3

I'm testing our instance and I need to have access to make changes and activate options like the API feature. Currently, I cannot make any changes.

As an admin, I should have access to all those settings and apply those to our users and needs,

Thanks!!

Fernando,

Ibone 2020-09-24 12:07:38 UTC #4

Hi @faznar,

We aren't able to reproduce.
We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool in a cloud image or virtual machine

Please note that you need to paste the code ID that is shown at the end.

faznar 2020-09-24 16:39:35 UTC #5

Done here is the code ID: 3038be1b-bb9d-963e-fb90-3d4916e9c180

Let me know if this helps!

Thank you ibone!

Fernando.

jota 2020-09-25 12:10:06 UTC #6

Hi @faznar,

I just launched a fresh instance of the Mautic solution and enabled the API without problems

I found that you modified the permissions of the application and that's why it can't write it.

apps/mautic/htdocs/app/config:
total 92
drwxrwxr-x 2 bitnami daemon  4096 Aug 31 13:07 .
drwxrwxr-x 7 bitnami daemon  4096 Aug 31 13:04 ..
-rw-rw-r-- 1 bitnami daemon  2310 Aug 31 11:55 config_dev.php
-rw-rw-r-- 1 bitnami daemon 10972 Aug 31 11:55 config.php
-rw-rw-r-- 1 bitnami daemon  1896 Aug 31 11:55 config_prod.php
-rw-rw-r-- 1 bitnami daemon  4399 Aug 31 11:55 config_test.php
-rw-r--r-- 1 bitnami daemon 17274 Sep 22 18:02 local.php

The original configuration is

bitnami@bitnami-mautic-c85b:/opt/bitnami/apps/mautic/htdocs$ ls -la app/config/
total 92
drwxrwxr-x 2 root   daemon  4096 Aug 31 13:05 .
drwxrwxr-x 7 root   daemon  4096 Aug 31 13:02 ..
-rw-rw-r-- 1 root   daemon  2310 Aug 31 11:55 config_dev.php
-rw-rw-r-- 1 root   daemon 10972 Aug 31 11:55 config.php
-rw-rw-r-- 1 root   daemon  1896 Aug 31 11:55 config_prod.php
-rw-rw-r-- 1 root   daemon  4399 Aug 31 11:55 config_test.php
-rw-r--r-- 1 daemon daemon 17180 Sep 25 12:04 local.php

Let's try to solve this issue by changing the permissions of the local.php file

sudo chown bitnami:daemon /opt/bitnami/apps/mautic/htdocs/app/config/local.php
sudo chmod 664 /opt/bitnami/apps/mautic/htdocs/app/config/local.php

faznar 2020-09-26 17:08:33 UTC #7

Fixed! You guys are awesome!!!

system 2020-10-10 17:08:36 UTC #8

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