I am trying to establish SSH connection to server using putty as per documentation

admin18 2019-08-26 06:19:32 UTC #1

Keywords: WordPress + NGINX + SSL - AWS - Technical issue - Connectivity (SSH/FTP)
bnsupport ID: cant get to site to use tool
Description:
Followed The Connect to the server using SSH -
Obtain SSH credentials, but continue to get 'Server refused our key" or "no supported authentication method available (server sent public key)

jota 2019-08-26 09:55:41 UTC #2

Hi @admin18,

Could you please let us know if you used the AWS Console, its Marketplace or the Bitnami's Launchpad to launch the solution? Depending on the platform you used to launch the solution, the steps to access the instance are different.

Thanks

admin18 2019-08-28 07:49:28 UTC #3

Thanks Jota for your reply.
I used the AWS market place to launch the t2micro site and the word press instance
regards Paul

michiel 2019-08-28 07:59:11 UTC #4

Hi @admin18,

The following guide shows how to access your server on AWS using Putty:

https://docs.bitnami.com/aws/faq/get-started/connect-ssh/#connect-with-an-ssh-client-on-windows-using-an-ssh-key

Please, click on if you think my answer was helpful

admin18 2019-09-18 06:30:00 UTC #5

Thanks Michiel, that is the standard documentation that I followed, i still get the same message.
Server refused our key" or "no supported authentication method available (server sent public key).

tomasp 2019-09-18 13:28:42 UTC #6

Hi @admin18,

Did you select an existing SSH key or did you create a new one? If you are reusing the key, can you verify you can use it to connect to other servers?

Did you have any issues following the steps from the video? Have you converted the key to .ppk format?

admin18 2019-09-19 02:47:47 UTC #7

tomasp, I recreated a set of keys, and still had the issue on AWS created EC2 Instances , however if i created a new instance using the Bitnami's Launchpad to launch the solution? I was able to use Putty to get to the login as per video

tomasp 2019-09-19 15:07:07 UTC #8

Hello @admin18,

When you launch an instance from the Bitnami launchpad you can download the private key in .pem and .ppk format however from the EC2 console you can only save the .pem private key if I am not wrong.
At first sight, this is the only difference I can think between both deployment options. In any case, in the end, if you access the EC2 dashboard you should see your machines running there.

Can you check if the machine launched from the AWS Marketplace has a key attached?

Can you also confirm that you were able to convert the .pem key to .ppk?

admin18 2019-10-04 02:25:31 UTC #9

Hi Tomasp, I now have the Bitnami site working , and have shut down the AWS launched site, but yes i was able to convert the .pem to a .ppk on the AWS site. NB the direct Bitnami site was very easy, and i now use the your launch pad and Vault. Much better. Thanks

tomasp 2019-10-04 07:17:59 UTC #10

I am glad finally you were able to get your site working. Please don't hesitate to open a new thread if you have any other question.

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