HTTPS non-www domain is direct to insecure connection

[ghina.altal1]

Keywords: LAMP/MAMP/WAMP - AWS - Technical issue - Secure Connections (SSL/HTTPS)

bndiagnostic ID: cc3ba7f9-9d9b-a87e-6573-0551aad198b9

bndiagnostic output:

? Apache: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/

Description:
my website is hosted in bitnami LAMP server in AWS lightsali, I have bought an SSL certificate for both www and non-www and attached it to the load-balancer level.

my issue is when I browse the website as (https://gans.aero), it redirects to an insecure connection.

while all the following 3-possible URLs are redirected correctly with no issue (see first reply).

please advise.

[ghina.altal1]

when you browse the other URLs, it is working fine and served over HTTPS:

https://www.gans.aero
http://gans.aero
http://www.gans.aero

[jota]

The www and non-www domains are configured differently

https://www.whatsmydns.net/#A/www.gans.aero
https://www.whatsmydns.net/#A/gans.aero

[ghina.altal1]

Hi @jota , Thank you for your prompt reply.

how could I fix that, please?

[jota]

You will need to access the admin panel of your DNS provider and set the information for both the www and non-www domains. We do not manage your DNS settings