Httpd has stopped working when I restarted Apache

chetd90 2020-04-15 20:41:59 UTC #1

Keywords: OpenCart - Google Cloud Platform - Technical issue - Secure Connections (SSL/HTTPS)
Description:
Hello, I recently add new GoDaddy ssl certificate to my vm instance in order for the website I am using. However, after I restarted restarted apache for some reason httpd could not be restarted and I can't access the site. I had no idea this would happen I wonder if I did some wrong? I will include some screenshots later.

michiel 2020-04-16 06:57:00 UTC #2

Hi @chetd90,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code ID that is shown at the end.

Regards,
Michiel

chetd90 2020-04-16 15:55:07 UTC #3

Okay, here is the code: a802fc27-63b4-6771-1ae5-580a67cd27af

chetd90 2020-04-17 05:28:50 UTC #4

Okay, I got the website to come back up again by adding the old certificate because the client wanted. Here is a little bit more information about my situation, I am currently trying to add a new ssl certificate with a new domain on it. However, when I added the new domain and went to restart apache, httpd did not restart. I am guessing either httpd or bitnami configuration files that are still set to the old domain name? Am I correct or am I wrong?

amoreno 2020-04-17 09:57:14 UTC #5

Hi, @chetd90.

Please, follow this article to set up your certificates: https://docs.bitnami.com/google/apps/opencart/administration/enable-https-ssl-apache/

Regards,
Alejandro

chetd90 2020-04-18 16:24:02 UTC #6

Believe me, I followed this tutorial. I will tell you some more information, the both certificate files have different names other than server.crt and the apache configuration file has already been set up with those names in mind. The certificate signing request I guess has been completed by someone else for the domain name we are trying to replace (which is speedwaygroceries.net) for HTTPS support. So, I guessing I have to send out a new csr file for the new domain name(which is speedway-groceries.com) we are trying to enable HTTPS support for? If you need anymore info let me now.

amoreno 2020-04-20 08:56:54 UTC #7

Hi, @chetd90.

Yes, you would need to sign the new domain name, but I don't know if that's what's preventing Apache to start.

Your Apache log is so big that it couldn't be uploaded to our servers. Do you mind running the following and pasting the output here?

sudo tail -n 50 /opt/bitnami/apache2/lofs/error_log

On the other hand, do you see any error when you try to start Apache?

Regards,
Alejandro

chetd90 2020-04-20 16:52:38 UTC #8

Ok, thanks for the command but you made a typo in the command its suppose to be logs. Here is the error log:

[Mon Apr 20 16:15:06.045803 2020] [authz_core:error] [pid 12713:tid 139822404368128] [client     127.0.0.1:45073] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:16:06.045006 2020] [authz_core:error] [pid 15377:tid 139822186157824] [client 127.0.0.1:45080] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:17:06.045654 2020] [authz_core:error] [pid 15377:tid 139822177765120] [client 127.0.0.1:45087] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:18:06.047747 2020] [authz_core:error] [pid 15377:tid 139822169372416] [client 127.0.0.1:45101] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:19:06.046075 2020] [authz_core:error] [pid 15377:tid 139822119016192] [client 127.0.0.1:45108] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:20:06.045725 2020] [authz_core:error] [pid 15377:tid 139822219728640] [client 127.0.0.1:45115] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:21:06.045537 2020] [authz_core:error] [pid 12988:tid 139822538651392] [client 127.0.0.1:45122] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:22:06.044954 2020] [authz_core:error] [pid 15377:tid 139822102230784] [client 127.0.0.1:45129] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:23:06.045501 2020] [authz_core:error] [pid 12988:tid 139822513473280] [client 127.0.0.1:45136] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:24:06.046302 2020] [authz_core:error] [pid 15377:tid 139822093838080] [client 127.0.0.1:45144] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:25:06.045456 2020] [authz_core:error] [pid 12988:tid 139822488295168] [client 127.0.0.1:45150] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:26:06.046499 2020] [authz_core:error] [pid 15377:tid 139822547044096] [client 127.0.0.1:45158] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:27:06.046496 2020] [authz_core:error] [pid 12988:tid 139822471509760] [client 127.0.0.1:45164] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:28:06.045278 2020] [authz_core:error] [pid 12713:tid 139822270084864] [client 127.0.0.1:45171] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:29:06.045842 2020] [authz_core:error] [pid 12988:tid 139822479902464] [client 127.0.0.1:45179] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:30:04.970617 2020] [proxy_fcgi:error] [pid 12713:tid 139822328833792] (70008)Partial results are valid but processing is incomplete: [client 223.149.247.114:28823] AH01075: Error dispatching request to : (reading input brigade)
[Mon Apr 20 16:30:06.043297 2020] [authz_core:error] [pid 12988:tid 139822454724352] [client 127.0.0.1:45186] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:31:06.045663 2020] [authz_core:error] [pid 15377:tid 139822572222208] [client 127.0.0.1:45195] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:32:06.045631 2020] [authz_core:error] [pid 12988:tid 139822446331648] [client 127.0.0.1:45206] AH01630: client denied by server configuration: /bitnami
[Mon Apr 20 16:33:06.046741 2020] [authz_core:error] [pid 15377:tid 139822479902464] [client 127.0.0.1:45213] AH01630: client denied by server configuration: /bitnami

In terms of error messages, when I restart apache with a new certificate it give a message to the affect of "httpd not running".

chetd90 2020-04-20 18:25:17 UTC #9

Also, do you happen to know the commands for sending a certificate signing request to go-daddy or wherever you got your ssl certificate from?

amoreno 2020-04-21 10:37:01 UTC #10

Hi, @chetd90.

I'm confused by the logs you shared, as they are telling me that your Apache is running. Can you run the following commands and paste the output here?

sudo /opt/bitnami/ctlscript.sh status
sudo ps aux | grep apache

Also, please send a new Bitnami Support code.

Regarding the signing request, I recommend you to contact GoDaddy for information on how to sign the certificates.

Regards,
Alejandro

chetd90 2020-04-21 15:38:52 UTC #11

Okay, here is the output of the first set of commands:
furiousstyles90@opencart-speedway:~$ sudo /opt/bitnami/ctlscript.sh status
php-fpm already running
apache already running
mysql already running
furiousstyles90@opencart-speedway:~$ sudo ps aux | grep apache
root 1283 0.0 1.1 135356 7208 ? Ss Apr17 0:17 /opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf -DDISABLE_BANNER
daemon 12713 0.0 1.7 680096 10496 ? Sl Apr20 0:47 /opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf -DDISABLE_BANNER
daemon 12988 0.0 1.7 680128 10524 ? Sl Apr20 0:46 /opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf -DDISABLE_BANNER
1002 13722 0.0 0.3 7844 2024 pts/0 S+ 15:10 0:00 grep apache
daemon 15377 0.0 1.7 811340 10864 ? Sl Apr20 0:44 /opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf -DDISABLE_BANNER

Here is the output of the bitnami support: faab6121-2378-97be-eb00-ceb849699439

Like I said before the error occurs when I overwrite the old ssl certificate with the new ones.

amoreno 2020-04-22 11:20:53 UTC #12

Ok, let's try to debug the issue. Replace your old certificates with the new ones and restart the server:

sudo /opt/bitnami/ctlscript.sh restart apache

Please, paste the whole output of that command and then run this again and share the output with us:

sudo tail -n 50 /opt/bitnami/apache2/logs/error_log

Regards,
Alejandro

chetd90 2020-04-22 17:18:40 UTC #13

Okay, here is a screenshot of of aftermath of the restart:

Also, here is the error log output:
[Wed Apr 22 16:53:06.044843 2020] [authz_core:error] [pid 12713:tid 139822387582720] [client 127.0.0.1:37102] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 16:54:06.045135 2020] [authz_core:error] [pid 15377:tid 139822354011904] [client 127.0.0.1:37109] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 16:55:06.045152 2020] [authz_core:error] [pid 15377:tid 139822303655680] [client 127.0.0.1:37116] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 16:56:06.044671 2020] [authz_core:error] [pid 15377:tid 139822328833792] [client 127.0.0.1:37123] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 16:57:06.045475 2020] [authz_core:error] [pid 15377:tid 139822236514048] [client 127.0.0.1:37131] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 16:58:06.046355 2020] [authz_core:error] [pid 12988:tid 139822597400320] [client 127.0.0.1:37137] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 16:59:06.045881 2020] [authz_core:error] [pid 12713:tid 139822270084864] [client 127.0.0.1:37144] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:00:06.045001 2020] [authz_core:error] [pid 12988:tid 139822538651392] [client 127.0.0.1:37152] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:01:06.044247 2020] [authz_core:error] [pid 12988:tid 139822605793024] [client 127.0.0.1:37159] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:02:06.044795 2020] [authz_core:error] [pid 12988:tid 139822454724352] [client 127.0.0.1:37165] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:03:06.045168 2020] [authz_core:error] [pid 12988:tid 139822580614912] [client 127.0.0.1:37171] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:04:06.044625 2020] [authz_core:error] [pid 12713:tid 139822236514048] [client 127.0.0.1:37178] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:05:06.045422 2020] [authz_core:error] [pid 12713:tid 139822194550528] [client 127.0.0.1:37193] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:06:06.050848 2020] [authz_core:error] [pid 15377:tid 139822127408896] [client 127.0.0.1:37201] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:07:06.050056 2020] [authz_core:error] [pid 15377:tid 139822102230784] [client 127.0.0.1:37207] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:08:06.044572 2020] [authz_core:error] [pid 12988:tid 139822093838080] [client 127.0.0.1:37215] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:09:06.046671 2020] [authz_core:error] [pid 12988:tid 139822186157824] [client 127.0.0.1:37221] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:10:06.046159 2020] [authz_core:error] [pid 12713:tid 139822152587008] [client 127.0.0.1:37229] AH01630: client denied by server configuration: /bitnami
[Wed Apr 22 17:10:35.643141 2020] [mpm_event:notice] [pid 1283:tid 139822752261888] AH00491: caught SIGTERM, shutting down
[Wed Apr 22 17:10:39.776149 2020] [ssl:emerg] [pid 7952:tid 139897118529280] AH02565: Certificate and private key speedwaygroceries.com:443:0 from /opt/bitnami/apache2/conf/speedwaygroceries.crt and /opt/bitnami/apache2/conf/speedwaygroceries.key do not match
AH00016: Configuration Failed

amoreno 2020-04-23 09:05:43 UTC #14

Here's the problem: as you can read in the log, your certificate and key don't match. It probably means that certificate wasn't generated with that key. If you have lost the key, you need to generate new certificates.

We have a guide on creating SSL certificates to send to your certificate authority so they can sign it. Have a look at it: https://docs.bitnami.com/aws/apps/wordpress/administration/create-ssl-certificate-apache/

Regards,
Alejandro

chetd90 2020-04-24 02:22:24 UTC #15

Okay, I've generated a new key with the new domain I wanted to use and I am still having the same problems. I even read the error log and it still had the same error and httpd still did not start. I am at a loss of what to do here. I tried to write a new key for speedwaygroceries.key but it seems to not change at all. If you need more information let me know.

amoreno 2020-04-24 08:43:29 UTC #16

Please, send a new Bitnami Support code with the latest changes (new certificates) applied.

chetd90 2020-04-24 20:57:21 UTC #17

Here is my bitnami code: 598c3070-4e14-6be4-4506-ff1ba85948d8

amoreno 2020-04-27 09:28:08 UTC #18

Please, follow this guide to verify that your certificates are correct: https://docs.bitnami.com/google/apps/opencart/administration/check-ssl-certificate/

If they are not, please, contact Go-Daddy so they can provide you with the correct files.

Regards,
Alejandro

chetd90 2020-04-27 16:00:28 UTC #19

Ok, this might be the problem. However, my godaddy certificate did come with a pem file. I'm I suppose to use this file? I just need to know which directory I need to put the file in and how to configure it. I will look into server and figure out the configuration.

amoreno 2020-04-28 10:24:50 UTC #20

Hi, @chetd90.

Can you tell me the name of the files you got from GoDaddy?

Regards,
Alejandro

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