HTTP 500 error when trying to load the Wordpress website (Ticket Code: 289842c2-201d-37aa-1bf5-23639ba7ebd9)

Keywords: WordPress - Google Cloud Platform - Technical issue - Connectivity (SSH/FTP)
bnsupport ID: 289842c2-201d-37aa-1bf5-23639ba7ebd9
Description:
Hi, I edited some PHP files using the SSH when I was trying to set up Error Reporting, and now the website keeps reaching a HTTP 500 error. I can’t even load wp-admin at all. Is there any way to get the website back up?

Support Ticket Code: 289842c2-201d-37aa-1bf5-23639ba7ebd9

Hello @fion,

From what I can see, the errors should be related to your added configuration for Error Reporting. Apache’s logs have an error that should be coming from the added google files but we do not have access to them and Error Reporting functioning and configuration is something we are not experts of.

[Wed Mar 17 02:11:30.121059 2021] [proxy_fcgi:error] [pid 1246:tid 140630424536832] [client 203.116.130.16:52842] AH01071: Got error 'PHP message: PHP Warning:  Unknown: failed to open stream: No such file or directory in Unknown on line 0PHP message: PHP Fatal error:  Unknown: Failed opening required '/opt/bitnami/apache2/htdocs/vendor/google/cloud-error-reporting/src/prepend.php' (include_path='.:/opt/bitnami/php/lib/php') in Unknown on line 0'
[Wed Mar 17 02:13:08.498151 2021] [proxy_fcgi:error] [pid 1614:tid 140631296952064] [client 203.116.130.16:52847] AH01071: Got error 'PHP message: PHP Warning:  Unknown: failed to open stream: No such file or directory in Unknown on line 0PHP message: PHP Fatal error:  Unknown: Failed opening required '/opt/bitnami/apache2/htdocs/vendor/google/cloud-error-reporting/src/prepend.php' (include_path='.:/opt/bitnami/php/lib/php') in Unknown on line 0'

I recommend you to reach out to their support forums and explain the steps you followed so they can give a more knowledgeable answer.

Regards,
Francisco de Paz