Hi Carlos,
Thank you for the reply. I am using a Bitnami VM appliance (bitnami-moodle-3.1.2-0-linux-ubuntu-14.04-x86_64), I am trying to upgrade from Moodle 3.1+ (Build: 20160616), PHP version 5.5.27. I have https enabled as well as removal of the bitnami landing page. The support tool generates files in a zip:
bnsupport_version = 0.6.1
installdir = /opt/bitnami
base_stack_key = moodle
base_stack_name = Bitnami Moodle Stack
base_stack_version = 3.4.2-0
base_stack_platform = linux-x64
require_root_privileges = 1
installtype = production
system_locale = en.US.UTF-8
system_username = root
user_home_directory = /home/bitnami
machine_free_disk_space = 3241 MB
machine_cpu_count = 1
machine_cpu_speed = 2300 MHz
machine_fqdn = linux
machine_hostname = linux
machine_ipaddr = 127.0.0.1
machine_swap_memory = 975 MB
machine_total_memory = 1995 MB
platform_has_smp = 0
os_family = linux
linux_distribution = ubuntu
linux_distribution_codename = trusty
linux_distribution_description = Ubuntu 14.04.3 LTS
linux_distribution_fullname = Ubuntu
linux_distribution_id = Ubuntu
linux_distribution_shortname = ubuntu
linux_distribution_version = 14.04
linux_distribution_release = 14.04