How to Update PHP Version so Moodle Upgrade Works

crhernandez 2018-04-05 09:08:38 UTC #21

Hi,

Could you please provide us a little more information?

Are you using this application in a Cloud Provider (AWS, Google, Azure, ...), in the native installer (Windows, Linux, OS X) or in a VM?
Which exact version of the application are you upgrading from?

Do you follow this guide?
https://docs.bitnami.com/google/apps/moodle/#how-to-upgrade-moodle

We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

Best regards,
Carlos R. Hernández

iHaag 2018-04-06 13:29:35 UTC #22

Hi Carlos,

Thank you for the reply. I am using a Bitnami VM appliance (bitnami-moodle-3.1.2-0-linux-ubuntu-14.04-x86_64), I am trying to upgrade from Moodle 3.1+ (Build: 20160616), PHP version 5.5.27. I have https enabled as well as removal of the bitnami landing page. The support tool generates files in a zip:

bnsupport_version = 0.6.1
installdir = /opt/bitnami
base_stack_key = moodle
base_stack_name = Bitnami Moodle Stack
base_stack_version = 3.4.2-0
base_stack_platform = linux-x64
require_root_privileges = 1
installtype = production
system_locale = en.US.UTF-8
system_username = root
user_home_directory = /home/bitnami
machine_free_disk_space = 3241 MB
machine_cpu_count = 1
machine_cpu_speed = 2300 MHz
machine_fqdn = linux
machine_hostname = linux
machine_ipaddr = 127.0.0.1
machine_swap_memory = 975 MB
machine_total_memory = 1995 MB
platform_has_smp = 0
os_family = linux
linux_distribution = ubuntu
linux_distribution_codename = trusty
linux_distribution_description = Ubuntu 14.04.3 LTS
linux_distribution_fullname = Ubuntu
linux_distribution_id = Ubuntu
linux_distribution_shortname = ubuntu
linux_distribution_version = 14.04
linux_distribution_release = 14.04

jota 2018-04-09 12:16:28 UTC #23

Hi @iHaag,

We need the code that the Bitnami Support tool generates at the end in order to retrieve your files properly, could you please share with us that ID?

Thanks.

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