Can you give us more information about your issue? How are you trying to generate your SSL certificate? Were you using any guide? If so, which one?
Apart from that, we have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?
How to Run the Bitnami Support Tool
Please note that you need to paste the code ID that is shown at the end.