Could you please provide us with a little more information?
- Are you using this application in the cloud ( such as AWS, Google, Azure, etc;) a native installer (such as Windows, Linux, etc.) or a Virtual Machine?
- Which exact version of the application are you using?
- Have you installed any plugins or modified any configuration files?
Just to clarify, if I understand correctly the method my mate shared works for you in your local Ubuntu installation but not in the cloud?