How raise support ticket after running tools and get reference code?

Keywords: General - Google Cloud Platform - How to - Other
Description:
Needing your help to raise a ticket in order to take a look into my Google VM Instance report
Bitanami tool already and I have reference key

Hello @gatesuaeportal,

Thanks for using Bitnami! You can just share in this thread the bnsupport code our tool generated.

Regards,
Francisco de Paz

e2a1b5b9-1a05-c59c-979a-56e04b772bdc
Unable to configure W3 TOTAL CACHE getting error ( W3 Total Cache Error: Files and directories could not be automatically created to complete the installation.)

I Already updated (Wp-confige.php) manually as per instruction appear “Please execute commands manually” with “/** Enable W3 Total Cache */
define(‘WP_CACHE’, true); // Added by W3 Total Cache”
So, Still the massage appear in top of page as well as when I run cashing getting " Could not update configuration. Please reload the page to try again or click skip button to abort the setup guide."
Please help

Hello @gatesuaeportal,

Could you check our W3 Total Cache section of our Optimize WordPress guide and follow the steps detailed there?

Regards,
Francisco de Paz

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