How can I reset the password so I can login to wordpress?

ttjgbg 2019-12-02 03:00:52 UTC #1

Keywords: WordPress - OS X - Technical issue - Credentials
Description:
I made wp all in one migration and next time I wanted to login
with the credentials Bitnami gave and it did not work. I also tried credentials
from the webiste I migrated but after a few times I got this message
YOU HAVE BEEN LOCKED OUT.

michiel 2019-12-02 07:48:05 UTC #2

Hi @ttjgbg,

Can you try resetting the credentials:

https://docs.bitnami.com/general/apps/wordpress/administration/reset-wp-admin-password/

If that doesn't work, can you run the Bitnami Support Tool?

Please note that you need to paste the code ID that is shown at the end.

Regards,
Michiel

ttjgbg 2019-12-02 08:16:38 UTC #3

I could not get it to work. Here's the code from support tools
a84c5823-a91f-7e28-3036-890f7fa0d332

michiel 2019-12-02 10:14:04 UTC #4

Hi @ttjgbg,

From which version did you migrate? And from which platform? Could you send a screenshot of the error? And also the exact steps to reproduce it?

Regards,
Michiel

ttjgbg 2019-12-02 10:26:30 UTC #5

The error is that I dont have the right credentials. (I think it will be useless if I show screenshot about when I tried to log in to many times). I used All-in-One WP Migration Unlimited Extension Version 2.31. (I'm not sure if this was the version I installed on Bitnami)

I work with Wordpress (using woocommerce) and my host is Siteground

I installed the Bitnami.
I logged in
I installed All-in-One WP Migration Unlimited Extension
I installed a backup
Everything worked for a while but I took a break and when I needed to log in again
I could not log in
Now it gives me the option again to log in but I dont have a clue what username
and password to use?

ttjgbg 2019-12-02 23:53:24 UTC #7

I tried to delete everything and install again but It did not work. I gues you need to delete everything through the terminal?

michiel 2019-12-03 09:57:52 UTC #8

Hi @ttjgbg,

Can you check if you are following the same steps as in our guide for migrating WordPress:

https://docs.bitnami.com/general/how-to/migrate-wordpress/

Regards,
Michiel

ttjgbg 2019-12-04 00:39:14 UTC #9

Im sorry. You can close this topic. I wont be using Bitnami anymore. It's to troublesome.

system 2020-01-14 19:42:39 UTC #10

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

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