Thanks for your response.
I run this and got the below message.
The support bundle file was successfully created, but the automatic upload to Bitnami servers failed. You will need to upload it to your Bitnami Support ticket ma
nually. Please locate the following file in your file browser or in your terminal: /tmp/bitnami-wordpress-info-20200630-164639-18117.zip Exercise caution when upl
oading the resulting support bundle to public sites as it contains detailed diagnostic information.
Also got the zip file but this form not allowing me to attached so please advise how can I send it to you for further investigation.