favicon.ico 500 (Internal Server Error)

javierlizarralde 2018-04-13 05:43:43 UTC #1

Keywords: Joomla - Google Cloud Platform - Technical issue - Other
Description:
Hi there, I'm getting a 500 error (GET http://xx.xx.xx.xx/favicon.ico 500 (Internal Server Error)) when I'm trying to access my web page. The page loads after several loading attempts. Usually it's necessary more refresh attempts in Chrome than in Safari.
When the page finally loads, the favicon is correctly shown.
Any advice that you can give me with this error?

Thanks in advance.

jota 2018-04-13 09:41:50 UTC #2

Hi @javierlizarralde,

Thank you for using Bitnami. We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below? You must click on the platform or cloud that you are using to find the correct instructions.

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply. Apart from that information, could you please let us know if you installed any theme or modified the default Bitnami Joomla configuration?

Thanks

javierlizarralde 2018-04-13 16:28:48 UTC #3

Thanks for your quick answer @jota.

Generated code: 846574ee-bf87-fbb6-ec8d-93c8fd05a6c8

I'm using a theme from LTHEME (IT-Agriculture) and I have not modified the default Joomla config.

Thank you for your help.

Regards

jota 2018-04-16 10:18:28 UTC #4

Hi @javierlizarralde,

I just saw that Apache is throwing a lot of error messages in the error_log file regarding the theme you are using

[Fri Apr 13 14:33:46.325043 2018] [proxy_fcgi:error] [pid 19384:tid 140133617387264] [client 217.197.240.240:43954] AH01071: Got error 'PHP message: PHP Notice:  Undefined index: HTTP_USER_AGENT in /opt/bitnami/apps/joomla/htdocs/administrator/components/com_uniterevolution2/inc_php/revslider_output.class.php on line 1914\nPHP message: PHP Notice:  Undefined index: HTTP_USER_AGENT in /opt/bitnami/apps/joomla/htdocs/administrator/components/com_uniterevolution2/inc_php/revslider_output.class.php on line 1914\nPHP message: PHP Notice:  Undefined index: HTTP_USER_AGENT in /opt/bitnami/apps/joomla/htdocs/administrator/components/com_uniterevolution2/inc_php/revslider_output.class.php on line 1914\nPHP message: PHP Notice:  Undefined index: HTTP_USER_AGENT in /opt/bitnami/apps/joomla/htdocs/administrator/components/com_uniterevolution2/inc_php/revslider_output.class.php on line 1914\nPHP message: PHP Notice:  Undefined index: HTTP_USER_AGENT in /opt/bitnami/apps/joomla/htdocs/administrator/components/com_uniterevolution2/inc_php/revslider_output.class.php on line 1914\nPHP message: PHP Notice:  Undefined index: HTTP_REFERER in /opt/bitnami/apps/joomla/htdocs/templates/lt_agriculture/index.php on line 12\nPHP message: PHP Notice:  Undefined index: HTTP_REFERER in /opt/bitnami/apps/joomla/htdocs/templates/lt_agriculture/index.php on line 27\n'
...
[Fri Apr 13 14:33:51.822346 2018] [proxy_fcgi:error] [pid 29607:tid 140133927917312] [client 217.197.240.240:45948] AH01071: Got error 'PHP message: PHP Warning:  require_once(/opt/bitnami/apps/joomla/htdocs/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /opt/bitnami/apps/joomla/htdocs/templates/lt_agriculture/error.php on line 42\nPHP message: PHP Fatal error:  require_once(): Failed opening required '/opt/bitnami/apps/joomla/htdocs/libraries/joomla/document/html/renderer/head.php' (include_path='.:/opt/bitnami/php/lib/php') in /opt/bitnami/apps/joomla/htdocs/templates/lt_agriculture/error.php on line 42\n'
...

I suggest you ask the developers of the theme to have more information about these issues.

Regarding the favicon, I only saw 2 entries in the log (related with pageSpeed), could you please disable it and see if the issue disappears?

https://docs.bitnami.com/google/components/pagespeed/#how-to-disable-pagespeed

Thanks.

javierlizarralde 2018-04-16 13:49:20 UTC #5

Hello @jota, thanks for your support.

I've disabled the pagespeed feature, but unfortunately the favicon issue has not been solved. Do you have any other recommendation?

Thanks.

Regards.

Javier

jota 2018-04-17 14:29:21 UTC #6

Hi @javierlizarralde,

As you are using a custom plugin, I suggest you ask the developers of the plugin to get more information about it.

http://www.icetheme.com/forum

I tried to reproduce the issue but the favicon works fine when using the default theme

cat /opt/bitnami/apache2/logs/access_log | grep favicon | cut -f 1 -d ' ' --complement

- - [17/Apr/2018:14:24:55 +0000] "GET /templates/protostar/favicon.ico HTTP/1.1" 200 2019
- - [17/Apr/2018:14:24:56 +0000] "GET /templates/protostar/favicon.ico HTTP/1.1" 200 2019

Thanks

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