GCP Discourse error after attempting to install plug-in 'Spoiler-Alert'

kevin7 2020-09-19 23:34:04 UTC #1

Keywords: Discourse - Google Cloud Platform - Technical issue - Other
Description:
#Support Bundle

eebf79e8-fc2e-1822-71b8-b5fa184800a7

Site was working great at 15:00 PDT Today.

Had just completed SSL / HTTPS
Mailgun config

Attempting to install spoiler-alert plugin

following the steps found on your site Install
the install failed initially - then I raised my authority using 'sudo su'
Then the plug-in install seemed to proceed as expected

Upon attempting to access my site https://forum.ghayworld.org I received the error below.

I collected the support bundle (above)

Then I attempted to uninstall the plugin

No improvement

Error

We're sorry, but something went wrong.
The issue has been logged for investigation. Please try again later.

Technical details for the administrator of this website
Error ID:
25a7d738

Details:
Web application could not be started by the Phusion Passenger application server.

Please read the Passenger log file (search for the Error ID) to find the details of the error.

You can also get a detailed report to appear directly on this page, but for security reasons it is only provided if Phusion Passenger is run with environment set to development and/or with the friendly error pages option set to on.

For more information about configuring environment and friendly error pages, see:

Nginx integration mode
Apache integration mode
Standalone mode

This website is powered by Phusion Passenger®, the smart application server built by Phusion®.`

kevin7 2020-09-20 11:12:35 UTC #2

Attached is the contents of the

root@bitnami-discourse-1880:/opt/bitnami/apache2/logs/error.log

michiel 2020-09-21 10:16:37 UTC #3

Hi @kevin7,

Sidekiq is not running. Can you try to start it?

sudo /opt/bitnami/ctlscript.sh start sidekiq

Regards,
Michiel

kevin7 2020-09-21 13:59:18 UTC #4

Michiel,

Thank you for your reply,
Please see the attached screen grab, ‘discourse_sidekiq’ could not be started

kevindclarke 2020-09-21 13:57:57 UTC #5

Michiel,

Thank you for your reply,
Please see the attached screen grab, ‘discourse_sidekiq’ could not be started

michiel 2020-09-22 14:34:15 UTC #6

Hi @kevin7,

Can you try resetting the permissions of the plugins folder and files:

sudo chown -R bitnami:daemon /opt/bitnami/apps/discourse/htdocs/plugins
sudo find /opt/bitnami/apps/discourse/htdocs/plugins -type d -exec chmod 775 {} \;
sudo find /opt/bitnami/apps/discourse/htdocs/plugins -type f -exec chmod 664 {} \;

And then restart the services?

sudo /opt/bitnami/ctlscript.sh restart

Regards,
Michiel

mark11 2020-09-23 03:12:38 UTC #7

I believe I suffered from the same issue as @kevin7, this chmod/chown recommendation from @davidg solved for me.

kevindclarke 2020-09-23 05:22:29 UTC #8

Performed the Crown/Chmod command and restarted the services. Still reports that discourse_sidekiq not running. See attached image.

Kevin D. Clarke (he / him / his)
IT consultant - ITIL, PMP, BPM, COBIT
e. kevindclarke@gmail.com
c. 604.616.0014

mark11 2020-09-23 05:43:13 UTC #9

For what it's worth Kevin this has pushed me over the edge to just install the official Discourse myself using these _fairly_ simple instructions. For my use case I expect to have a few plugins, and I pretty quickly struggled getting those set up with the Bitnami abstraction.
Something to consider if you feel frustrated with Bitnami - the official discourse forum is very active.

kevin7 2020-09-23 12:05:18 UTC #10

I’m almost there too Mark. If I can’t get the issue resolved with Bitnami support then there is little value there, I might follow your lead.

kevindclarke 2020-09-23 12:23:59 UTC #11

Mark!
I tried the steps you got from davidg

sudo chmod -R 775 /opt/bitnami/apps/discourse/htdocs/tmp/
sudo chown -R bitnami:daemon /opt/bitnami/apps/discourse/htdocs/tmp/

and now discourse_sidekiq is stated!

MY ISSUE IS RESOLVED

Kevin D. Clarke (he / him / his)
IT consultant - ITIL, PMP, BPM, COBIT
e. kevindclarke@gmail.com
c. 604.616.0014

michiel 2020-09-24 08:56:36 UTC #12

Hi @kevin7,

I'm glad to hear you've solved the issue. Thanks for sharing it.

Regards,
Michiel

kevin7 2020-09-25 14:39:55 UTC #13

Was just looking for the instructions on how to upgrade a Bitnami abstraction and it seems that they disabled in place upgrades. The recommended way to ‘upgrage’ is to stand up a new instance using a new image and then copy your files from one server to the next.
This is another nail in the coffin for Bitnami as it makes administration significantly more difficult, IMHO.

michiel 2020-09-28 12:05:25 UTC #14

Hi @kevin7,

Thank you for the feedback. I will pass it on to the engineering team.

Regards,
Michiel

kevin7 2020-10-02 13:09:45 UTC #16

Because In-place upgrades are prevented by using the Bitnami container I’ve decided to install Discourse from the source. [It was easy[(https://cloud-google-drive.blogspot.com/2019/07/how-to-install-discourse-forum-on.html) and after making a backup of the Bitnami instance, transferring to the new host & restoring it works well.
Now I can upgrade in place, and install plugins.

system 2020-10-16 13:09:46 UTC #17

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