Gateway timeout error after updating akismet

rakibulqasimi 2019-11-06 05:18:07 UTC #1

Keywords: WordPress - Google Cloud Platform - Technical issue - Other
Description:
Yesterdai i updated one of the wordpress plugin "akismet". And today i am not able to see the website. getting error of gateway timeout. what should i do. please help.

jota 2019-11-06 09:54:36 UTC #2

Hi @rakibulqasimi,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code ID that is shown at the end.

rakibulqasimi 2019-11-07 14:45:12 UTC #3

Actually i was deleted that instance from google cloud and created a new instance today. and after installing cloudflare the same problem occured now. i have installed support tool to this new instance and the code id is

e6e5a0c5-7b43-b506-fb20-a9512573c60d

rakibulqasimi 2019-11-07 14:51:21 UTC #4

sometimes site is visible, but too slow , loads approximately in 2-3 minutes and sometimes its showing connection timeout.

jota 2019-11-08 10:55:55 UTC #5

Hi @rakibulqasimi,

I think the error is not related with Akismet itself but other theme/plugin you are using. Can you take a look at this other community post in which we helped the user to recover the WordPress' installation?

Happy to help!

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system 2020-01-14 19:38:23 UTC #6

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