File thumbnails and preview error

[stefano.delgobbo]

Keywords: Alfresco - Virtual Machines - Technical issue - Application configuration

bnsupport ID: 17c5a998-cbf9-3862-f952-e0586f37a531

bndiagnostic output:

? Connectivity: Found possible issues
https://docs.bitnami.com/general/faq/administration/use-firewall/

bndiagnostic failure reason: The suggested guides are not related with my issue

Description:
If I upload file (Powerpoint and excel made with 2019 and 365), I can’t see thumbnails and when a I open a file on web interface, I got and error (Unable to load content on PDF). Semmes Alfresco Share triing to render previw Office file like a PDF with no luck.
Tomcalo log:

org.alfresco.scripts.ScriptException: 00110234 Failed to execute script ‘classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js’: 00110233 Content conversion failed:
reader: ContentAccessor[ contentUrl=store://2022/1/4/16/49/2c14f498-aa5e-465a-bcdf-6868040e50fc.bin, mimetype=application/vnd.openxmlformats-officedocument.presentationml.presentation, size=3175903, encoding=UTF-8, locale=it_IT]
writer: ContentAccessor[ contentUrl=store://2022/1/11/9/24/85260e1b-d110-40be-acf6-5de4571110e8.bin, mimetype=application/pdf, size=0, encoding=UTF-8, locale=en_US]

Caused by: org.alfresco.service.cmr.repository.ContentIOException: 00110233 Content conversion failed:
reader: ContentAccessor[ contentUrl=store://2022/1/4/16/49/2c14f498-aa5e-465a-bcdf-6868040e50fc.bin, mimetype=application/vnd.openxmlformats-officedocument.presentationml.presentation, size=3175903, encoding=UTF-8, locale=it_IT]
writer: ContentAccessor[ contentUrl=store://2022/1/11/9/24/85260e1b-d110-40be-acf6-5de4571110e8.bin, mimetype=application/pdf, size=0, encoding=UTF-8, locale=en_US]

[jota]

Hi @stefano.delgobbo,

Thank you for using our solution. That’s a specific question about the application so we suggest you ask in the official forums of the application to get more information about that. The app’s documentation should also describe how to achieve what you want to, so please take a look at it too.

However, we will also keep this ticket open in this forum in case any Bitnami user got this message recently and found the solution.

Thanks

[stefano.delgobbo]

Hi,
I opened the 8090 port (sudo ufw allow 8090) for trasformation testing.
If I try to transfomr documents with LibreOffice Test Transformation, all seems to wirks fine.
After that, in Alfresco, preview of same document is ok.
It’s quite a mystery for now!