Keywords: Canvas LMS - Linux - Technical issue - Otherbnsupport ID: d7453848-07d8-623f-ee9a-4fe3fb1bc534Description: I have installed version 2018.12.08.16-0 of canvas lms and the file preview (.doc,.pdf or xlsx) does not work in Chrome or Safari. Please assist.
Also I cannot download the uploaded files. It is using port 8080 and 8443 for apache. When I click on the document to download it. I get the below error.
Thanks for reporting it. I was able to reproduce the issue and we will work on fixing it. As a workaround, I have already checked that it worked properly using port 80 (installation as root).
We will keep you in the loop.
Thanks for the reply. I have installed it as root now and tried port 80 and 443. I can now download the files after uploading them but the google docs preview still does not work. Please check my updated support id and let me know what I might of missed:f32dbeab-e035-0a10-0c93-a3c4d1a64a56
Thanks a lot for your feedback. I was not able to reproduce this issue, and adding a google docs document as external URL shows the preview properly to me. Could you please let me know the exact steps you followed so I can try to reproduce it?
I have not used an external URL but uploaded a test pdf and word doc to the course files and trying to preview it google docs.
I have done some research on this and found that google docs preview will not render files from a host that is on a private network.Can you confirm if your test instance has a public ip address/domain name?
Yes, in my case I tested it with a public IP. That could be the reason.
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