Ffmpeg problem - ffprobe failed to execute

evgenshe 2021-02-04 17:36:05 UTC #1

Keywords: General - Google Cloud Platform - Technical issue - Other
Description:
Hi,
I've installed ffmpeg to bitnami server (https://github.com/PHP-FFMpeg/PHP-FFMpeg)
also installed ffmpeg libs (sudo apt-get install ffmpeg)

when I'm trying to run any command in PHP file - Im getting error:

PHP Fatal error:  Uncaught Alchemy\BinaryDriver\Exception\ExecutionFailureException: ffprobe failed to execute command '/usr/bin/ffprobe' '-help' '-loglevel' 'quiet':

Error Output:

PHP Fatal error:  Uncaught Alchemy\BinaryDriver\Exception\ExecutionFailureException: ffprobe failed to execute command '/usr/bin/ffprobe' '-help' '-loglevel' 'quiet':

/usr/bin/ffprobe: /opt/bitnami/common/lib/libuuid.so.1: no version information available (required by /usr/lib/x86_64-linux-gnu/libSM.so.6)
/usr/bin/ffprobe: /opt/bitnami/common/lib/libuuid.so.1: no version information available (required by /lib/x86_64-linux-gnu/libblkid.so.1)
/usr/bin/ffprobe: symbol lookup error: /usr/lib/x86_64-linux-gnu/libpangoft2-1.0.so.0: undefined symbol: FcConfigReference
 in /home/eugeny/attachments/vendor/alchemy/binary-driver/src/Alchemy/BinaryDriver/ProcessRunner.php:95

but when I run this command in console: /usr/bin/ffprobe -help -loglevel quiet
all is ok

I tested it on a clean ubuntu server and there all working correctly

can it be some permission issue with PHP and libuuid?

thank you

evgenshe 2021-02-05 07:25:18 UTC #2

UPD

I've fixed one error /opt/bitnami/common/lib/libuuid.so.1: no version information available
with this solution https://community.bitnami.com/t/no-version-information-available/60341/6?u=evgenshe

but still, have one issue
/usr/bin/ffprobe: symbol lookup error: /usr/lib/x86_64-linux-gnu/libpangoft2-1.0.so.0: undefined symbol: FcConfigReference

davidg 2021-02-05 09:51:19 UTC #3

Hello @evgenshe,

Have you taken a look at these previous cases?
https://community.bitnami.com/t/running-ffprobe-from-java-processbuilder-is-failing/13767

https://community.bitnami.com/t/installing-ffmpeg/41688

I hope it helps

evgenshe 2021-02-05 11:27:18 UTC #4

unfortunately no

this error still there

/usr/bin/ffprobe: symbol lookup error: /usr/lib/x86_64-linux-gnu/libpangoft2-1.0.so.0: undefined symbol: FcConfigReference

davidg 2021-02-08 10:52:34 UTC #5

Hello @evgenshe,

I have launched a clean instance on Google and I have run the following commands without issues?

composer require php-ffmpeg/php-ffmpeg
sudo apt-get install ffmpeg
'/usr/bin/ffprobe' '-help' '-loglevel' 'quiet'

Are you testing something different? If so, please let me know all the detailed steps so I can try to reproduce it.

Regards

evgenshe 2021-02-08 11:12:23 UTC #6

Hello
the problem is that under php file this command failed

for example:
<?php
exec('/usr/bin/ffprobe -help -loglevel quiet');

this one will fail, seems like it some permissions issues

crhernandez 2021-02-12 11:47:43 UTC #7

Hi,

In order to launch the same instance and try to reproduce the exact issue, can you provide the following info?:
- What application are you deploying?
- Apart from the installation of ffmpeg and lib, are you doing anything else or the deployment was created from scratch?
- Where are you placing your script and what is the command used to execute it?
- Can you confirm that without using the script the command works fine?

Regards,

system 2021-02-26 11:47:48 UTC #8

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