Error running bnsupport

Type: Bitnami Support Tool

Description:
Welcome to the Bitnami Support tool.

Bitnami directory
Please type a directory that contains a Bitnami installation. The default
installation directory for Linux installers is a directory inside /opt.
Bitnami directory []: /opt/bitnami
Warning: The path does not seem to contain a valid Bitnami installation! Make
sure you have proper access rights.
Press [Enter] to continue:

Bitnami directory
Please type a directory that contains a Bitnami installation. The default
installation directory for Linux installers is a directory inside /opt.
Bitnami directory [/opt/bitnami]:

Hi @John_Gutierrez,

Thanks for your message and sorry for the inconveniences using the bnsupport tool. Can you give us more information about your server? Which application are you running? Is it a local instalaltion, a virtual machine or a cloud server? If a cloud server, in which cloud provider?

Can you also tell us which command are you using to run the tool? Can you try to run it with sudo privileges?

sudo /opt/bitnami/bnsupport-tool

Can you try to download, install, and run the tool as explained in the next guide?

https://docs.bitnami.com/installer/how-to/understand-bnsupport/